General Manager

Piedmont Airlines; Scranton, Northern (Lackawanna County, KY); Hybrid; USD 62,000 - 74,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Job summary

Piedmont Airlines seeks a General Manager in our Ground Handling Department at the Wilkes-Barre-Scranton station. You will oversee station labor relations, operations efficiencies, maintenance, facilities, safety and security, and coach staff to meet company goals.

The role requires proven team leadership, ability to preplan manpower and equipment, and the ability to work with all levels of management. Travel may be required and shifts include weekends or nights.

Qualifications

• Proven success as a Team Leader and ability to preplan manpower and equipment.
• Ability to work independently and meet deadlines.
• Ability to work with all levels of management and support staff.
• Familiarity with Microsoft Office Suite.
• Experience with internal controls processes for accountable items.

Responsibilities

• Oversee station labor relations, operations efficiencies, maintenance, facilities, and safety and security.
• Manage staffing, scheduling, and back-up for absent employees; conduct performance reviews.
• Coach and develop staff and ensure compliance with company policies.
• Prepare daily/weekly/monthly reports and communicate with leadership.

Skills

Team Leader

Independent work

Conflict resolution

Microsoft Office

Education

Bachelor’s Degree in Aviation/Business

Tools

QIK

Sabre

ICM

Job description

## General ManagerApply: Wilkes-Barre-Scranton, PA: Full time: Posted Today: End Date: October 22, 2026 (13 days left to apply): R1014387*We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.*At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a General Manager in our Ground Handling Department*.* The primary responsibility of the position is to manage the operational activities of the station in accordance with established policies and procedures. The General Manager manages a staff with varied duties to include Shift Managers, Supervisors, and Agents. The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Regional Manager, Ground Handling. **Essential Duties:*** Oversee station labor relations, operations efficiencies, maintenance, facilities, and safety and security* Keep company goals and customer expectations in mind when overseeing daily operations* Coach and provide career development to the staff* Correct non-compliant behavior and impose disciplinary action as required* Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines* Manage a staff with varied duties to include Shift Managers, Supervisors, and Agents* Administrative duties include daily/weekly/monthly reports* Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees* Conduct employee performance reviews **Job Qualifications and Competencies:*** Proven success as a Team Leader with ability to preplan manpower and equipment* Ability to work independently, set and meet own deadlines* Ability to work well with all levels of management and support staff* Able to defuse conflicts among team members* Familiarity with Microsoft Office Suite* Prior experience with internal controls processes for accountable items **Preferred Qualifications:*** Two (2) years supervisory experience, in both Operations and Customer Care* Working knowledge of Airport Operations Area environment* Extensive knowledge of QIK, Sabre & Internal Controls Manual (ICM)* Bachelor’s Degree in Aviation, Business, or related field **Work Environment:*** Standard office environment, use of telephones, computers, and other office equipment* Airport ramp environment, subject to varied weather conditions and elevated noise levels* All shifts including weekends, nights, holidays and/or irregular shifts* Some travel may be required **Physical Requirements:*** Occasional lifting up to 25 pounds The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. *Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.* Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.**Starting Rate:**$62,000.00/Annual Salary - 74,000.00/Annual Salary (Based on locale and experience)