General Manager

Crash Champions; Whitehall (Lehigh County); On-site; USD 75,000 - 140,000; Full time

Job summary

An established industry player in collision repair is seeking a dedicated Operations Manager to lead their team. This exciting role involves overseeing shop production, ensuring quality standards, and driving revenue goals. You will collaborate with technicians, manage staffing, and support your team in a dynamic environment. If you have a strong background in the collision industry and a passion for leadership, this position offers a chance to make a significant impact in a rapidly growing company. Join a team that values excellence and teamwork, and help shape the future of collision repair services.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401(k) with matching

Referral Bonus

Paid Holidays

Qualifications

• Proven ability to meet deadlines and achieve results.
• Ability to lead and collaborate with others to meet shared objectives.

Responsibilities

• Manage shop production flow and meet revenue goals.
• Assign repair jobs and support teammates during peak times.
• Write DRP-compliant estimates and ensure quality standards.

Skills

Knowledge of Collision Industry

Decision-making

Problem solving

Team collaboration

Estimating software proficiency

Computer and technology skills

Valid driver's license

Tools

CCC ONE Total Repair Software

Job description

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair services in the U.S. The company also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, servicing customers at more than 650 state-of-the-art locations across 38 states. Founded in 1999 by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

1. Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality, and efficiency, such that the location meets or surpasses KPIs.
2. Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint.
3. Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles, and writing estimates as needed.
4. Monitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately, and PPE protocols are upheld for teammate safety.
5. Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines, flag-hour procedures for payroll, and manage staff PTO, vacation, or leave.
6. Manage daily production flow: Communicate with team members (Body Technicians, Collision Estimator, Parts Managers) to ensure production moves efficiently to meet delivery requirements.
7. Write DRP-compliant estimates: After full disassembly and damage discovery, complete estimates, update estimators' estimates as needed, and lock final estimates.
8. Team acquisition, coaching, and development: Understand all teammate position requirements, interview, hire suitable candidates, and provide performance coaching and growth support.

Qualifications

• Knowledge of Collision Industry, including insurance procedures and requirements for various carriers.
• Aptitude for decision-making and problem solving.
• Ability to lead and collaborate with others to meet shared objectives.
• Proven ability to meet deadlines and achieve results.
• Proficient in estimating software, CCC ONE Total Repair Software.
• Proficient with computers and technology.
• Valid driver's license required.

Benefits

The company offers the following benefits, subject to eligibility and annual updates:

• Medical, Dental, and Vision Insurance
• Group Life and Disability Insurance
• 401(k) Retirement Plan with matching
• Referral Bonus (Crash From Crash)
• 5 Paid Holidays

Compensation is competitive and based on experience, skills, and qualifications.

Posted Min Pay Rate: USD $75,000.00/Yr.
Posted Max Pay Rate: USD $139,800.00/Yr.

ID: 2025-13088

Category: Operations Management

Position Type: Regular Full-Time

Location: 4230 Fritch Dr, Postal Code 18020

Remote: No

Prioritization: Tier 1 - Priority