General Manager

Dairy Queen | White Oak; White Oak (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary based on experience

Health Care includes Eye and Dental

Quarterly performance bonuses

Paid time off

Retirement Saving Fund

Advancement opportunities within theFr

Advancement opportunities within thefr

Job summary

Dairy Queen in White Oak, PA seeks an experienced General Manager to lead restaurant operations, ensure top food quality, service, cleanliness, and team performance. This role demands strong leadership, business acumen, and a passion for delivering a great dining experience in a fast-paced environment.

The GM will manage daily activities, supervise staff, monitor safety and sanitation, control costs, and drive sales, working closely with franchise ownership.

Qualifications

• Minimum 2+ years of management in restaurant or QSR.
• Strong leadership and staff development skills.
• Knowledge of labor laws, health regulations, and restaurant financials.

Responsibilities

• Oversee daily restaurant operations to ensure efficiency and profitability.
• Recruit, train, schedule, and manage team members.
• Maintain food safety, cleanliness, and sanitation per standards.
• Manage inventory, ordering, and control costs (food and labor).
• Oversee cash handling and POS procedures; review financial reports.

Skills

Leadership

Communication

Problem-solving

ServSafe certification

Education

High school diploma or equivalent

Associate or bachelor’s degree in business or hospitality is a plus

Job description

Job Title: General Manager

Location: Dairy Queen, White Oak, PA

Job Type: Full-Time

Reports To: Franchise Owner/Area Supervisor

Job Summary:

We are seeking an experienced, motivated, and customer-focused General Manager to lead our Dairy Queen team in White Oak, PA. The General Manager will be responsible for overseeing all restaurant operations, ensuring high standards of food quality, customer service, cleanliness, and staff performance. This role requires strong leadership, business acumen, and a passion for creating a positive dining experience in a fast-paced environment.

Key Responsibilities:

• Lead daily operations of the restaurant, ensuring efficiency and profitability
• Recruit, train, schedule, and manage team members
• Foster a positive team culture focused on delivering excellent customer service
• Monitor food safety, cleanliness, and sanitation procedures to meet DQ and local health standards
• Manage inventory, order supplies, and control food and labor costs
• Oversee cash handling, deposits, and ensure proper POS procedures are followed
• Analyze financial reports and implement strategies to improve sales and profitability
• Resolve customer complaints promptly and professionally
• Ensure compliance with Dairy Queen brand standards and policies
• Maintain equipment and facility upkeep to ensure a safe and functional environment
• Coordinate with franchise ownership and area supervisors on operational goals and performance

Qualifications:

• 2+ years of management experience in the restaurant or QSR (quick service restaurant) industry (Dairy Queen or similar brand preferred)
• Proven ability to lead, train, and motivate a diverse team
• Strong organizational, communication, and problem-solving skills
• Knowledge of labor laws, food safety regulations, and restaurant financials
• Ability to work a flexible schedule including nights, weekends, and holidays
• High school diploma or equivalent required; associate or bachelor’s degree in business or hospitality is a plus
• ServSafe certification

Benefits:

• Competitive salary based on experience
• Health Care includes Eye and Dental
• Quarterly performance bonuses
• Paid time off
• Retirement Saving Fund
• Advancement opportunities within the franchise