General Manager

The h.wood Group; West Hollywood (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Flexible schedule

Job summary

The h.wood Group, a Los Angeles-based lifestyle and hospitality company, seeks a General Manager with extensive fine-dining and high-volume experience. This leadership role directs staff on operations, food/service quality, people development, hospitality, cleanliness, and profitability in a fast-paced environment.

You will collaborate with Human Resources to ensure staffing, onboarding, and compliance, while maintaining service standards and guest satisfaction across multiple venues.

Qualifications

• Minimum of 5-7 years’ experience in a full-service, high-volume dining establishment.
• Must have Manager Food Handlers Card and Responsible Beverage Service Training.
• Demonstrated leadership skills, including coaching, directing, and motivating a team.
• Must be able to manage multiple tasks in stressful environments.
• Strong knowledge of front and back house operations.
• Great decision making and organizational skills.
• Upbeat and energetic attitude.
• Responsible and trustworthy.

Responsibilities

• Respond to guest concerns, both written and verbal with the ability to creatively solve problems and develop robust solutions.
• Ensure compliance of all local, state, and federal laws and regulations.
• Control operational costs and monitor departmental budget.
• Ensure proper and professional communication with Executives and Human Resources.
• Ensure proper cash handling procedures are followed within company guidelines and standards.
• Conduct meetings and training sessions to ensure effective workforce management and ensure that service standards are implemented.
• Manage staff performance including providing regular performance feedback and final termination recommendations when necessary.
• Ensure that all staff injuries are reported at the time of injury.
• Ensure all day-to-day operations are running smoothly and efficiently.
• Oversee Assistant General Manager and Floor Manager to ensure venue efficiency and growth.
• Assist with new candidate interviews and notify recruitment team of any open positions.
• Other tasks as assigned

Skills

Leadership

Staff management

Operations management

Front of house

Back of house

Budgeting

Education

Manager Food Handlers Card

Responsible Beverage Service Training

Job description

The h.wood Group is a Los Angeles based lifestyle and hospitality company with establishments and events across the United States and Europe. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world’s best restaurants, nightlife, and events.

ROLE SUMMARY

We are seeking a General Manager with extensive experience in fine dining and high-volume establishments. The General Manager provides comprehensive leadership to staff with emphasis on operations, food and service quality, people development, hospitality, cleanliness, and profitability. They will work closely with the Human Resource department to ensure adequate staffing, completion of all onboarding procedures, reporting any onsite injuries, etc. The ideal candidate will be energetic, well organized, flexible and enjoy working in a fast-paced setting.

RESPONSIBILTIES

• Respond to guest concerns, both written and verbal with the ability to creatively solve problems and develop robust solutions
• Ensure compliance of all local, state, and federal laws and regulations
• Control operational costs and monitor departmental budget
• Ensure proper and professional communication with Executives and Human Resources
• Ensure proper cash handling procedures are followed within company guidelines and standards
• Conduct meetings and training sessions to ensure effective workforce management and ensure that service standards are implemented
• Manage staff performance including providing regular performance feedback and final termination recommendations when necessary
• Ensure that all staff injuries are reported at the time of injury
• Ensure all day-to-day operations are running smoothly and efficiently
• Oversee Assistant General Manager and Floor Manager to ensure venue efficiency and growth
• Assist with new candidate interviews and notify recruitment team of any open positions
• Other tasks as assigned

REQUIREMENTS

• Minimum of 5-7 years’ experience in a full-service, high-volume dining establishment
• Must have Manager Food Handlers Card and Responsible Beverage Service Training
• Demonstrated leadership skills, including coaching, directing, and motivating a team
• Must be able to manage multiple tasks in stressful environments
• Strong knowledge of front and back house operations
• Great decision making and organizational skills
• Upbeat and energetic attitude
• Responsible and trustworthy
• Must be able to stand during entire shift, often up to 8 hours with frequent bending, squatting, and lifting plates, boxes, and objects up to 30lbs.

JOB DETAILS AND BENEFITS

• Full-time, exempt position
• Flexible, routine-time off
• Health, dental, vision, and life insurance with company contribution offered the first of the month after 60 days of employment