Assistant General Manager

The h.wood Group; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible time off

Health, dental, vision, life insurance

Job summary

The h.wood Group in New York is seeking an Assistant General Manager to lead daily operations, elevate guest experiences, and drive service excellence in a high-volume setting.

The ideal candidate thrives in a hands-on role, brings 3+ years in fine dining, and demonstrates strong organizational skills with a proactive, energetic approach to team leadership.

Qualifications

• Minimum of 3 years’ experience in a full-service, high-volume dining establishment.
• Manager-level Food Handlers Card required.
• Must be 21+ years of age.
• Authorized to work in the United States.
• Ability to manage multiple tasks in stressful environments.
• Strong knowledge of front and back house operations.
• Excellent decision making and organizational skills.
• Upbeat and energetic attitude.
• Responsible and trustworthy.

Responsibilities

• Provide superior customer service to ensure customer satisfaction and retention.
• Respond to customer concerns efficiently and professionally.
• Enforce and offer the best quality of products possible.
• Support restaurant standard practices such as P&L analysis and monthly inventory.
• Manage staff schedules based on forecast and performance measures.
• Evaluate staff performance and provide coaching to improve productivity.
• Act as a brand ambassador for the company.
• Ensure compliance of service and hospitality standards.
• Provide support to General Manager.
• Other tasks as assigned.

Skills

FOH operations

BOH operations

Decision making

Organizational skills

Energetic attitude

Job description

The h.wood Group is a Los Angeles based lifestyle and hospitality company with establishments and events across the United States and Europe. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world’s best restaurants, nightlife, and events.

ROLE SUMMARY:

Opening this Fall, Lady Delilah is seeking an Assistant General Manager to help foster a positive, efficient work environment while delivering exceptional guest experiences. The ideal candidate is passionate about fine dining, highly organized, and thrives in a hands-on role where they can wear multiple hats.

RESPONSIBILTIES:

• Provide superior customer service to ensure customer satisfaction and retention.
• Respond to customer concerns efficiently and in a professional manner.
• Enforce and offer the best quality of products possible.
• Support restaurant standard practices such as P&L analysis and monthly inventory.
• Manage staff schedules based on forecast and performance measures.
• Evaluate staff performance and provide coaching to improve productivity.
• Act as a brand ambassador for the company.
• Ensure compliance of service and hospitality standards.
• Provide support to General Manager.
• Other tasks as assigned.

REQUIREMENTS:

• Minimum of 3 years’ experience in a full-service, high-volume dining establishment.
• Must have a Manager-level Food Handlers Card
• Must be 21+ years of age.
• Must be authorized to work in the United States.
• Must be able to manage multiple tasks in stressful environments.
• Strong knowledge of front and back house operations.
• Great decision making and organizational skills.
• Upbeat and energetic attitude.
• Responsible and trustworthy.

PERKS:

• Flexible, routine-time off
• Health, dental, vision, and life insurance with company contribution offered the first of the month after 60 days of employment.