General Manager

Titan Hospitality Group; Alexandria (VA); Vor Ort; USD 95.000 - 150.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Bonus Structure

Zusammenfassung

Titan Hospitality Group seeks a General Manager for a high-volume fine dining restaurant in Alexandria, VA. You will lead front and back of house operations, shape the guest experience, and drive profitability through strategic planning and staff development.

Ideal candidates have 5+ years in GM roles in fine dining, a hospitality management degree, and a passion for customer service. A comprehensive benefits package is provided, with bonus opportunities.

Qualifikationen

• Proven ability to lead front and back of house teams.
• Strong understanding of P&L and business management.
• High service standards and attention to detail.

Aufgaben

• Oversee overall quality and profitability of the restaurant.
• Lead staff hiring, training and performance management.
• Ensure exceptional guest satisfaction and service standards.
• Monitor operations and drive continuous improvements.

Kenntnisse

Staff Leadership

P&L Understanding

Customer Service

Multitasking

Communication

Operational Excellence

Ausbildung

Hospitality Management degree

Culinary degree preferred

Jobbeschreibung

COMPENSATION: Competitive base salary commiserates with experience & benefits program including medical and dental insurance. Bonus structure available.

POSITION SUMMARY

General Manager is responsible for:

the overall quality and profitability of the business, leading front and back of house operations. She/he is a truly passionate hospitality professional supporting excellence in every facet of the restaurant experience. The General Manager is a smart-creative, a keen strategist, and visionary. She/he creates and maintains a profitable, balanced, interesting, engaging, fun, competitive and nationally recognized restaurant that sets national standards in the food, service and hospitality programs.

ESSENTIAL FUNCTIONS

Staff Management:

• Performing supervisory duties, such as hiring, training, developing, evaluating and disciplinary counseling of all on-site employees.
• Planning and conducting regular training, both formal and informal, with all front of house staff.
• Ensuring staff is upholding leadership behaviors, core values and adhering to strategic and operational priorities.
• Sharing inspiration and ideas with staff.
• Ensuring that personnel issues are carried out in accordance with established company policies and procedures.
• Maintaining open and clear communication with the staff and Assistant Managers.
• Conducting reviews and other periodic employee assessment as needed.
• Writing weekly schedule for front of house staff.

Service and Sales Management:

• Maintaining guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements, building relationships with patrons.
• Ensuring staff is implementing excellent service, hospitality, food, and beverage consistently.
• Reviewing and approving the planning, implementation, and success of service.
• Regularly attending and monitoring service.
• Soliciting and reacting appropriately to positive and negative feedback from guests.

Inventory and Operations Management:

• Reviewing payroll and payroll-related forms; discussing exceptions and unusual circumstances with Executive/Assistant Directors of Operations and approving/disapproving as appropriate.
• Ensuring completion of various daily, weekly, monthly, and quarterly reports in a timely and accurate manner.
• Supervising weekly food and beverage inventory count.
• Completing monthly china, glass, and silver inventory.
• Reviewing reports and makes operating recommendations to Executive/Assistant Directors of Operations.
• Working with Executive/Assistant Directors of Operations to monitor maintenance activities and preventive maintenance programs.
• Supporting marketing and outreach efforts and offering input and suggestions.
• Collaborating with Executive/Assistant Directors of Operations in analyzing and monitoring the hospitality market conditions in order to anticipate market changes or trends that could affect the profitability of the business.

THE REQUIREMENTS:

• Currently a General Manager in a fine dining restaurant with a minimum of 5 years of experience in a high volume, full service, fine dining restaurant
• Degree in Hospitality Management/ Culinary Degree preferred
• High service standards, strong work ethic and attention to detail
• Ability to multitask in a demanding and fast paced environment with efficiency and grace
• Proven ability to lead others, positively influence employee behavior and interact with team members in any role
• Must have excellent verbal communication skills and can work a flexible schedule
• Basic computer knowledge including Word and Excel
• Must possess strong understandings of P&L and business management
• Passion for customer service
• Experience in a High-Volume Environment