Floor Manager

The h.wood Group; West Hollywood (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

The h.wood Group, a Los Angeles-based hospitality and lifestyle company, is seeking a Floor Manager for its fine dining and high-volume venues. You will lead daily restaurant operations, train staff, and ensure exceptional service, safety compliance, and brand standards.

Ideal candidates are energetic, organized, and capable of thriving in a fast-paced environment while maintaining guest satisfaction and team morale.

Qualifications

• Minimum of 2 years' experience in full-service, high-volume fine dining.
• Must be 21+ years old and authorized to work in the United States.
• Proven experience leading and managing a team in a fast-paced setting.
• Strong knowledge of front and back of house operations.
• Excellent communication, organizational, and customer service skills.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Oversee training and onboarding of new staff.
• Enforce company policies and safety standards.
• Monitor daily operations and ensure cleanliness and appearance.
• Provide feedback and coaching to staff to improve performance.
• Address customer concerns promptly and professionally.

Skills

Team leadership

High-volume dining

Front of house operations

Staff training

Customer service

Communication skills

Job description

ABOUT US:
The h.wood Group is a Los Angeles based hospitality and lifestyle company with a diversified portfolio of upscale nightlife & restaurant concepts. The company is responsible for some of the most iconic brands in the world, including Delilah, The Nice Guy, and Bootsy Bellows, among many others. In addition to hospitality concepts, The h.wood Group offers corporate branding, catering, event production and marketing services. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world's best restaurants, nightlife, and events.
ROLE SUMMARY
We are seeking a Floor Manager with experience in fine dining and high-volume restaurants. The Floor Manager will be responsible for daily restaurant operations along with training new staff. The ideal candidate must be energetic, organized, flexible and enjoy the challenges of working in a fast-paced environment.RESPONSIBILTIES:

• Deliver superior service and maximize customer satisfaction.
• Uphold and enforce all company policies and procedures.
• Oversee the new hire paperwork and training of new staff members.
• Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor, and employment.
• Ensure cleanliness and restaurant appearance standards.
• Evaluate staff performance and provide feedback to improve productivity.
• Respond to customer concerns in a timely and professional manner.
• Perform other duties as assigned by AGM and GM.
• Other tasks as assigned.

REQUIREMENTS:

• Minimum of 2 years' experience in a full-service, high-volume, fine dining establishment.
• Must be 21+ years of age.
• Must be authorized to work in the United States.
• Proven experience leading and managing a team in a high paced setting.
• Must be able to manage multiple tasks in stressful environments.
• Strong knowledge of front and back house operations.
• Great decision making and organizational skills.
• Must have high energy, great communication skills, and be able to work as part of a team.
• Must be reliable, responsible, and trustworthy.
• Must have attention to detail and willingness to deliver exceptional customer service.

JOB DETAILS AND BENEFITS:

• Flexible, routine-time off
• Health, dental, vision, and life insurance with company contribution offered the first of the month after 60 days of employment.