General Manager

Dunkin | U Donuts; Vidalia (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Dunkin in Vidalia, GA is seeking a Restaurant Manager to lead a team and ensure the highest guest experience while achieving revenue goals.

You will hire, train, coach, and develop staff, schedule shifts, monitor standards, and ensure ServSafe training where required. You will drive profitability through cost controls and strong operations, maintaining cleanliness and brand compliance.

Qualifications

• Experience leading a restaurant team.
• Ability to hire, train and develop staff.
• Familiarity with ServSafe certification and food safety practices.

Responsibilities

• Lead restaurant team to deliver great guest experiences.
• Ensure brand standards and systems are executed.
• Plan staffing levels and manage labor, food costs and safety.

Skills

Team leadership

Coaching & feedback

Guest service orientation

Job description

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards.

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.