General Manager

Dunkin | U Donuts; Hardeeville (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

Dunkin | U Donuts is seeking a Restaurant Manager to lead a team, uphold Dunkin' Donuts standards, and drive profitable top-line sales in Hardeeville, SC. You will hire, train, and develop staff, schedule effectively, and foster a respectful team environment to deliver great guest experiences.

You will ensure brand standards and systems are followed, coach employees, maintain cleanliness, and manage labor/food costs while sustaining safety compliance including ServSafe training.

Qualifications

• Experience in restaurant management and team leadership.
• Strong focus on guest satisfaction and business results.
• ServSafe certification or equivalent food-safety training.

Responsibilities

• Hire, train, and develop the right people and plan staffing levels.
• Ensure brand standards and systems are executed while maintaining guest satisfaction.
• Lead by example to promote urgency in guest service and resolve employee concerns.
• Control labor and food costs and ensure safety and cleanliness.
• Complete ServSafe training and other required training.

Skills

Leadership

Guest service

Staff development

Coaching

Education

ServSafe Certification

Tools

POS systems

Job description

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards.

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.