General Manager

Dunkin | U Donuts; Hilton Head Island (SC); On-site; USD 52,000 - 66,000; Full time

Job summary

Dunkin in Hilton Head Island is seeking a Restaurant Manager to oversee daily operations, lead a team, and deliver exceptional guest experiences while achieving profitable top-line results.

You will hire, train, develop staff, and schedule to meet guest and business needs, while upholding brand standards and ServSafe training across the operation.

Qualifications

• Leadership and coaching abilities to build a high-performing team.
• Strong guest service mindset with a focus on hospitality.
• Experience hiring, training, and scheduling staff to meet demand.

Responsibilities

• Lead restaurant team to deliver great guest experiences and profitable top-line sales.
• Hire, train, and develop staff and plan staffing levels to meet guest and business needs.
• Promote a team environment by coaching, feedback, recognition and issue resolution.
• Ensure brand standards and ServSafe training are followed in daily operations.
• Drive sales, manage labor and food costs, and maintain safety and cleanliness.

Skills

Team leadership

Coaching

Guest service

Staffing

Job description

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards.

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.