General Manager

Dunkin | U Donuts; Bluffton (SC); On-site; USD 42,000 - 66,000; Full time

Job summary

Dunkin in Bluffton, SC is seeking a Restaurant Manager to lead a team in delivering great guest experiences and driving profitable top-line sales. You will oversee daily operations, staff scheduling, training, and adherence to Dunkin' standards to ensure consistent brand execution.

Your leadership will focus on coaching, recognition, and accountability, while ensuring ServSafe standards are met and guests remain the priority.

Qualifications

• Leads and develops a high-performing restaurant team.
• Coaches and provides feedback to improve performance.
• Delivers exceptional guest service and brand standards.

Responsibilities

• Lead daily restaurant operations and ensure Dunkin' standards.
• Schedule staff and manage workforce planning to meet guest demand.
• Train and develop team members to achieve goals and growth.
• Monitor costs and compliance, including cleanliness and safety.

Skills

Team leadership

Coaching

Guest service

ServSafe

Job description

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards.

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.