General Manager

Dunkin | U Donuts; Pooler (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Dunkin | U Donuts in Pooler, GA is seeking a Restaurant Manager to lead a dedicated team and ensure outstanding guest experiences while driving profitable top-line sales.

You will hire, train and develop staff, schedule shifts, monitor operations, uphold Dunkin standards, and ensure food safety and brand compliance through ServSafe training and hands-on coaching.

Qualifications

• Experience leading restaurant teams.
• Ability to hire, train and develop staff.
• Focus on guest satisfaction and profitability.
• Ability to manage staffing levels and costs.

Responsibilities

• Lead restaurant operations following Dunkin’ Donuts standards.
• Promote a team environment with coaching and feedback.
• Drive guest satisfaction and brand standards.
• Ensure safety, cleanliness and compliance with ServSafe training.

Skills

Team leadership

Guest service

Coaching & feedback

Staffing planning

Job description

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards.

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.