General Manager

Crumbl Cookies | Birmingham Area; Vestavia Hills (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

Crumbl Cookies is seeking aStore Manager in Vestavia Hills, AL to lead daily operations and drive hospitality-driven outcomes. You will hire, train, coach, and evaluate team members while ensuring quality control and inventory accuracy.

Responsibilities include scheduling, ordering ingredients, overseeing catering, and maintaining a high standard of customer service. We value strong communication and leadership to foster a positive, productive work environment.

Responsibilities

• Hire, train, motivate employees with feedback and coaching
• Conduct employee performance evaluations to assess growth and build career paths
• Conduct bi-weekly inventory assessments of rotating ingredients
• Order/purchase ingredients and supplies
• Manage store efficiently each day in order to never sell out of cookies
• Oversee quality control
• Manage catering orders
• Supervise production and forecast production needs
• Maintain a clean and organized kitchen, achieving our quality standards
• Communicate with owners on day-to-day operations and be in good standing with all leadership
• Build and manage employee’s schedule
• Responsible for consistent internal Slack communication
• Monitoring store activity and ensure it is properly provisioned and staffed
• Understand and track reports to manage and execute store metrics for performance
• Complete store administration and ensure compliance with policies and procedures
• Keep up with corporate posts & information on Crumbl’s internal app
• Develop business strategies to increase store traffic and optimize profitability
• Demonstrate excellent communication, leadership, coaching, and interpersonal skills
• Time management, planning, and organizational skills
• Conflict resolution for customers and employees
• Exemplify excellent character and high performance
• Ability to build & maintain a fun work environment
• Acquire knowledge and skills for all positions and fill-in as needed by leading from-the-front
• Ensure high levels of customer satisfaction through excellent hospitality

Job description

JOB RESPONSIBILITIES (including but not limited to):

• Hire, train, motivate employees with feedback and coaching
• Conduct employee performance evaluations to assess growth and build career paths
• Conduct bi-weekly inventory assessments of rotating ingredients
• Order/purchase ingredients and supplies
• Manage store efficiently each day in order to never sell out of cookies
• Oversee quality control
• Manage catering orders
• Supervise production and forecast production needs
• Maintain a clean and organized kitchen, achieving our quality standards
• Communicate with owners on day-to-day operations and be in good standing with all leadership
• Build and manage employee’s schedule
• Responsible for consistent internal Slack communication
• Monitoring store activity and ensure it is properly provisioned and staffed
• Understand and track reports to manage and execute store metrics for performance
• Complete store administration and ensure compliance with policies and procedures
• Keep up with corporate posts & information on Crumbl’s internal app
• Develop business strategies to increase store traffic and optimize profitability
• Demonstrate excellent communication, leadership, coaching, and interpersonal skills
• Time management, planning, and organizational skills
• Conflict resolution for customers and employees
• Exemplify excellent character and high performance
• Ability to build & maintain a fun work environment
• Acquire knowledge and skills for all positions and fill-in as needed by leading from-the-front
• Ensure high levels of customer satisfaction through excellent hospitality