General Manager Crumbl Cookies

Crumbl Cookies Massapequa; Massapequa (NY); On-site; USD 76,500 - 93,500; Full time

Benefits offered by this job

10 Days PTO for Vacation and Sick Time

Employee Discount

Quarterly Bonuses

Early close on certain holidays

Job summary

A fast-growing cookie franchise in Massapequa is seeking a General Manager to oversee daily operations, maintain quality service, and develop team members. The role requires strong leadership skills and at least one year of management experience in the food industry. Competitive compensation includes starting salary and bonuses, along with benefits such as PTO and employee discounts.

Qualifications

• At least 1 year in restaurant/food industry management preferred.
• Valid Driver's License required.
• ServSafe Food Handlers Certification is preferred but can be provided.

Responsibilities

• Manage daily operations and ensure quality service.
• Train all roles including bakers and shifts leads.
• Create work schedules and manage employee performance.

Skills

Team management

Customer service

Training and development

Problem-solving

Education

High school diploma or equivalent

Tools

Proprietary software

Apple products

Slack

Job description

General Manager - Crumbl Cookies

Are you self motivated and looking for more than just a paycheck? If that’s you keep reading. It’s more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business oriented managerial mindset. Crumbl offers cookies in a way that can’t be found anywhere else. With a weekly rotating menu, open concepts kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience.

Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented General Managers who want to grow with us!

As a General Manager, you will play a very important role in operating the store daily. You will be responsible for maintaining fast friendly customer experience; keeping a clean organized kitchen; ensuring continuous flow of high-quality cookies, making sure that bakers are well trained and provide great customer service. Managers spend much of their time working in the kitchen as a team ensuring all crew members have assigned duties and all tasks are completed on time. At Crumbl we have a strong culture of teamwork, growth, and family. If this interests you, please keep reading and apply today!

Role

Be present and work on the floor with the crew (this will be roughly 85% to 90% of where your time will be spent)

Manage Assistant General Manager, shift managers, and bakers

Address employee questions and concerns

Handle back-of-the-house work such as training, interviewing, ordering, scheduling, and communicating with partner vendors

Regularly coordinate and communicate with owners

Anticipated Hours

Days: Monday through Saturday

Shifts to potentially be available (for): Morning, day, and night

Pay

Starting Salary + Bonuses = up to $85,000

Benefits

Total 10 Days PTO for Vacation and Sick Time

Employee Discount

Off Every Sunday

Early close on certain holidays

Quarterly Bonuses -Your success is our Success!

Regular performance collaboration and career growth opportunities

Upon successful completion of the 90 day training period, manager compensation and benefits will begin.

Experience

At least 1 year in restaurant/food industry management (Preferred not required)

Certifications

Valid Driver's License (Required)

ServSafe Food Handlers Certification (Preferred but if you do not have, will pay for certification)

Physical Requirements

Ability to lift packages between 10-55 lbs

Ability to be on your feet for the entire shift

Climb a ladder

Corporate Uniform

Crumbl shirts and hat (required to be worn at each shift) will be provided

Black pants

Black sneakers

No jewelry

Software (knowledge preferred but not required, will train)

Proprietary software (Crumbl platform)

Apple products (Apple TV, iPads)

When I Work

Slack

Specific Job Responsibilities

Taking ownership of all operational aspects

Training all roles including bakers, shift leads, and delivery drivers

Knowing your team well enough to identify the employees who may want further training to advance to the next level/role

Maintaining set standards such as cleanliness and quality control

Creating work schedules and addressing any schedule gaps

Tracking sales and calculating healthy labor cost

Managing new applications, interviewing, and hiring new employees

Sharing and enforcing state and corporate policies and rules

Addressing and documenting any employee disputes and infractions

Interacting with customers and resolving any service issues

Stepping into various roles when the store needs help such as baker, delivery, restocking