General Manager

Crumbl Cookies | Birmingham Area; Alabaster (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Crumbl Cookies in the Birmingham area is seeking a proactive Store Manager to lead daily operations, supervise staff, and ensure exceptional guest experiences.

You will oversee hiring, training, inventory, scheduling, and performance evaluations while maintaining Crumbl's quality standards and profitable store metrics. Join a dynamic team devoted to hospitality, teamwork, and growth, with opportunities to develop career paths within the Crumbl system.

Responsibilities

• Hire, train, motivate employees with feedback and coaching
• Conduct employee performance evaluations to assess growth and build career paths
• Conduct bi-weekly inventory assessments of rotating ingredients
• Order/purchase ingredients and supplies
• Manage store efficiently each day in order to never sell out of cookies
• Oversee quality control
• Manage catering orders
• Supervise production and forecast production needs
• Maintain a clean and organized kitchen, achieving our quality standards
• Communicate with owners on day-to-day operations and be in good standing with all leadership
• Build and manage employee’s schedule
• Responsible for consistent internal Slack communication
• Monitoring store activity and ensure it is properly provisioned and staffed
• Understand and track reports to manage and execute store metrics for performance
• Complete store administration and ensure compliance with policies and procedures
• Keep up with corporate posts & information on Crumbl’s internal app
• Develop business strategies to increase store traffic and optimize profitability
• Demonstrate excellent communication, leadership, coaching, and interpersonal skills
• Time management, planning, and organizational skills
• Conflict resolution for customers and employees
• Exemplify excellent character and high performance
• Ability to build & maintain a fun work environment
• Acquire knowledge and skills for all positions and fill-in as needed by leading from-the-front
• Ensure high levels of customer satisfaction through excellent hospitality

Job description

JOB RESPONSIBILITIES (including but not limited to):

• Hire, train, motivate employees with feedback and coaching
• Conduct employee performance evaluations to assess growth and build career paths
• Conduct bi-weekly inventory assessments of rotating ingredients
• Order/purchase ingredients and supplies
• Manage store efficiently each day in order to never sell out of cookies
• Oversee quality control
• Manage catering orders
• Supervise production and forecast production needs
• Maintain a clean and organized kitchen, achieving our quality standards
• Communicate with owners on day-to-day operations and be in good standing with all leadership
• Build and manage employee’s schedule
• Responsible for consistent internal Slack communication
• Monitoring store activity and ensure it is properly provisioned and staffed
• Understand and track reports to manage and execute store metrics for performance
• Complete store administration and ensure compliance with policies and procedures
• Keep up with corporate posts & information on Crumbl’s internal app
• Develop business strategies to increase store traffic and optimize profitability
• Demonstrate excellent communication, leadership, coaching, and interpersonal skills
• Time management, planning, and organizational skills
• Conflict resolution for customers and employees
• Exemplify excellent character and high performance
• Ability to build & maintain a fun work environment
• Acquire knowledge and skills for all positions and fill-in as needed by leading from-the-front
• Ensure high levels of customer satisfaction through excellent hospitality