General Manager

Better Talent; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Long-term leadership opportunity

Job summary

Book N Gather is seeking a General Manager/Integrator to lead day-to-day operations and translate leadership vision into disciplined execution across a growing portfolio of vacation rental homes and boutique hotels. You will own the operational engine, building systems, developing teams, and driving profitability through structured processes, clear reporting, and strong owner and guest experiences.

This full-time leadership role requires hands-on management, weekend availability during peak

Qualifications

• 3+ years leading hospitality, property management, or service operations.
• Experience scaling multi-property portfolios (50+ properties preferred).
• Strong financial literacy and ability to review P&L statements.
• Experience with EOS or similar operating framework.
• Proven ability to lead managers and build teams.
• Excellent communication and leadership skills.

Responsibilities

• Oversee day-to-day operations across vacation rentals and boutique properties.
• Translate company goals into clear operational priorities.
• Lead leadership meetings and ensure accountability across departments.
• Develop and implement operating procedures for guest communication and property readiness.
• Maintain service standards and operational readiness across all properties.
• Recruit, onboard, and develop operations staff as the company scales.
• Build scalable onboarding and training systems.
• Monitor performance and drive improvements in guest satisfaction and margins.
• Foster a culture of ownership and operational excellence.
• Collaborate with ownership on budgets, forecasting, and reporting.

Skills

Leadership experience

Operations management

Financial literacy

Team building and mentoring

Clear communication

Tools

EOS framework

Job description

Book N Gather is building a next-generation hospitality platform that combines vacation rental management with the acquisition and operation of boutique hotels.

Our vision is to create a scalable hospitality brand built on strong systems, exceptional guest experiences, and trusted owner partnerships. As we expand our portfolio across vacation homes and boutique hospitality assets, we are building the operational infrastructure needed to scale.

This is an exciting stage of growth where the right operational leader can have a direct impact on the company's future.

Position Summary

Book N Gather is seeking a General Manager/Integrator to lead day-to-day operations and translate leadership vision into disciplined execution.

This role owns the company's operational engine. The General Manager ensures the business runs with structure, accountability, and clarity as we scale our vacation rental portfolio and boutique hospitality assets.

You will oversee operations across the entire hospitality platform, including:

• Guest Experience
• Owner Relations
• Housekeeping and Property Care
• Maintenance and Vendor Management
• Revenue Coordination and Listing Performance
• Administrative and Financial Operations

This role is ideal for a highly organized operational leader who thrives on building systems, developing teams, and driving consistent performance across a growing hospitality business.

Key Responsibilities

Operational Leadership

Oversee day-to-day operations across vacation rental homes and boutique hospitality properties

Translate company goals into clear operational priorities

Lead leadership meetings and ensure accountability across departments

Build and maintain operating procedures for guest communication, property readiness, maintenance workflows, and owner reporting

Ensure operational readiness and service standards are consistently met across all properties

Lead and develop operational roles, including Operations Manager, Owner Relations, Guest Experience team members, and virtual assistants

Recruit and onboard team members as the company scales

Implement structured onboarding and training systems

Conduct performance reviews and maintain strong accountability standards

Foster a culture of ownership, clarity, and operational excellence

Financial and Operational Performance

Partner with ownership on operational budgets and forecasting

Monitor key performance metrics including:

Maintenance cost per property

Guest review scores

Response times

Operational margins

Identify operational inefficiencies and implement improvements that increase profitability and service quality

Systems and Technology

Manage the operational technology stack, including:

OwnerRez and property management systems

Dynamic pricing tools

Audit workflows regularly and remove operational bottlenecks

Implement scalable systems that support continued portfolio growthOwner and Guest Experience

Maintain strong owner relationships through clear communication and reliable reporting

Ensure guest communication response times remain under twenty minutes

Oversee guest review monitoring and service recovery when needed

Maintain strong quality assurance standards across all properties

What Success Looks Like

Success in this role will be measured by key operational outcomes:

Owner Satisfaction and Retention Owners feel confident, informed, and proud to partner with Book N Gather.

Exceptional Guest Experience Guests receive consistently clean homes, responsive communication, and five-star hospitality.

Operational Efficiency Cleaning, maintenance, and vendor costs remain controlled while service standards continue to improve.

Team Stability Team members understand expectations and perform with clear accountability.

Scalable Systems Operational systems support growth from dozens of properties to hundreds without operational chaos.

Qualifications

3+ years of leadership experience in hospitality, property management, or service-based operations

Experience managing or scaling multi-property hospitality portfolios strongly preferred

Experience operating beyond 50 properties preferred

Strong financial literacy and comfort reviewing P&L statements

Experience working within EOS or similar operating frameworks preferred

Proven ability to lead managers and build operational teams

Excellent communication and leadership skills

Ability to thrive in a fast-growing company environment

Performance bonus tied to:

Guest satisfaction scores

Operational margins

Team performance

Additional benefits include:

Paid time off

Long-term leadership opportunity as the company grows

This is a full-time leadership role. Weekend availability may be required during peak occupancy periods.