General Manager

HHM Hospitality; Tyler (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Match

Life Insurance

Travel Discounts

Transit Benefits

Commuter Parking

Bonuses & Incentives

Professional Development

Technology Reimbursements

Job summary

HHM Hotels is seeking a dynamic General Manager for The Courtyard Tyler to lead all hotel operations, drive profit, and uphold hospitality standards. You will guide the team to deliver exceptional service and align with brand expectations.

This leadership role focuses on guest satisfaction, revenue optimization, and operational excellence, while fostering employee development and a culture of accountability.

Qualifications

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

Responsibilities

• Lead, inspire, and mentor a diverse team to foster collaboration, innovation, and accountability.
• Oversee service standards to ensure guest satisfaction and swift issue resolution.
• Develop and implement strategies to maximize revenue and manage expenses toward budget goals.
• Oversee front office, housekeeping, and maintenance to ensure smooth operations and safety.

Skills

Leadership

Guest Experience

Operational Excellence

Financial Performance

Employee Development

Education

Associate or Bachelor’s Degree in Business or Hospitality

Job description

Overview

Opportunity: General Manager

The Courtyard Tyler is seeking a dynamic, visionary General Manager to lead our team. As the General Manager, you will manage all hotel operations to maximize profits and achieve the highest level of guest satisfaction, successfully driving both commercial performance and brand hospitality standards.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focuses

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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