General Manager

Plazahotelelpaso; Tyler (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

PTO

401k Match

Life Insurance

Travel Discounts

Transit Benefits

Bonuses & Incentives

Wellness Program

Education & Development

Tech Reimbursement

Job summary

HHM Hotels is seeking a dynamic General Manager for The Courtyard Tyler to lead all hotel operations, drive profitability, and deliver exceptional guest experiences. You will shape strategy, mentor staff, and uphold brand hospitality standards.

The role offers growth through a regional path and requires proven hotel management experience; you will oversee guest services, financial performance, and daily operations with a focus on excellence.

Qualifications

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

Responsibilities

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Oversee all hotel operations to maximize guest satisfaction and ensure brand hospitality standards.
• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Maintain seamless operation across front office, housekeeping, and maintenance; uphold quality and safety standards.
• Foster a culture of continuous learning and professional development for team members.

Education

Associate or Bachelor’s Degree in Business, Hospitality or a related field.

Job description

Opportunity: General Manager

The Courtyard Tyler is seeking a dynamic, visionary General Manager to lead our team. As the General Manager, you will manage all hotel operations to maximize profits and achieve the highest level of guest satisfaction, successfully driving both commercial performance and brand hospitality standards.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focuses

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.


• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.


• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.


• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.


• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.


• Previous hotel management experience required.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance


• Paid Time Off


• 401k Company Match


• Free Basic Life Insurance


• Travel Discounts


• Commuter Transit and Commuter Parking Benefits


• Quarterly Bonuses and Incentives


• Employee Assistance and Wellness Program


• Educational/Professional Development


• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.


• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels