General Manager

Richfield Wingers; Town of Richfield (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

WINGERS Restaurant & Alehouse in Richfield is recruiting for a high-impact leadership role overseeing a single unit. You will drive operations, profitability, training, and guest satisfaction while managing staff and ensuring QA standards.

The position emphasizes hands-on leadership, financial control, staff coaching, and adherence to company policies. Evening and weekend availability is required, with a focus on delivering consistent, quality experiences for guests.

Qualifications

• 2-4 years supervisory experience in either a food service or retail environment, including Profit & Loss responsibility.
• 1 year as a Winger’s KM preferable.
• Basic business math and accounting skills.
• Strong interpersonal and conflict resolution skills.
• Good oral/written communication skills.
• Strong analytical/decision-making skills, and basic personal computer literacy.
• A great Attitude and Smile, and a Passion for Great Food.

Responsibilities

• Total operational and financial responsibility for an individual unit.
• Manage a restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization.
• Directly perform hands-on work on an ongoing basis to train employees, respond to customer service needs, or otherwise role-model appropriate behaviors in the restaurant.
• Make Money: Control Profit & Loss by following cash control procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Managers provide overall leadership; coach and train the team for operational excellence.
• GMs are expected to work 50-55 hours per week including peak period Evenings & Weekends.
• Control day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team.
• Ensures QA standards.

Skills

Supervisory Experience

Profit & Loss

Communication Skills

Math & Accounting

Team Leadership

Positive Attitude

Education

High School/College/University Degree Preferred

Job description

DEPT. / SUPERVISOR: Director of Corporate Operations

POSITIONS SUPERVISED:

Kitchen Manager, Shift Supervisor(s) and Restaurant Team Member(s)

QUALIFICATIONS:

• High School, College or University Degree Preferred
• 2-4 years supervisory experience in either a food service or retail environment, including Profit & Loss responsibility. 1 year as a Winger’s KM preferable.
• Basic business math and accounting skills
• Strong interpersonal and conflict resolution skills
• Good oral/written communication skills
• Strong analytical/decision-making skills, and basic personal computer literacy
• A great Attitude and Smile, and a Passion for Great Food.

CORE RESPONSIBILITIES:

• Total operational and financial responsibility for an individual unit
• Manage a restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization
• Directly perform hands‑on work on an ongoing basis to train employees, respond to customer service needs, or otherwise role‑model appropriate behaviors in the restaurant. Continual Training, Mentoring, and Coaching to build your team
• Make Money: Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Managers provide overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence
• GM’s are expected to work 50-55 hours per week including peak period Evenings & Weekends
• Control day‑to‑day operations by scheduling labor, ordering food and supplies, and developing the restaurant team
• Ensures QA standards.
  • QA report is maintained,
  • Violations are corrected immediately,
  • Proper behavior trained
• Recruit, interview, and hire team members; conduct performance appraisals, take discipline action, motivate and train
• Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
• Ensure food quality and 100% customer satisfaction
• Ensure complete and timely execution of corporate & local marketing programs
• Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team

WINGERS knows that you need a comfortable and dependable local spot to watch a sports game, eat some delicious American food, and drink a cold beer. We've perfected the art of giving you the comfort of a classic diner with the energy of your local bar.

WINGERS is a family owned and operated company, based in Utah, that strives to spread the ideals of integrity and consistency in an effort to Create Amazing Experiences. These ideals begin with our incredible teams of servers, cooks, hosts, and managers. WINGERS has a personal investment in each employee and encourages mentorship, leadership, and upward growth within the organization.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TEST Franchising Corporate.

Are you willing to complete a background check of felony convictions? *

How many employers have you had in the past 5 years? *

Are you willing to work weekend shifts? *

Do you have experience handling cash and credit cards? If yes, please describe. *

Do you have experience handling inventory? If yes, please describe. *

Referral code from a current employee If no code provided, add their name instead.

Development in leadership, organization and other skills

A strong sense of camaraderie, teamwork and community

There are many things I love about working at Wingers. I love the rush of making food and trying to get it out on time or the challenge of prepping everything before the shift change. I love learning the new menu items as they come and how to make the modified versions of older recipes. I love the variability of days being so busy with things to do and days that I have enough time to clean the whole store, top to bottom. But more than anything, I love the people I work with at Wingers.”

Omri Roberts

Back of the House Employee of the Year 2017

WINGERS Restaurant & Alehouse 439 subscribers