Director of Operations

Waterford Group Llc; Williamstown (MA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

401(k) Plan

Job summary

Waterford Hotel Group is seeking a Senior Operations Leader to oversee Rooms and Food & Beverage, driving guest experiences, revenue, and cost controls in a full-service/convention hotel setting. The role requires directing both front and back of house operations with clear goals, while engaging with the local community and building relationships with officials, businesses, and customers.

The ideal candidate will have 5+ years in hotel operations management, strong customer relations, and the

Qualifications

• 5 years experience in hotel operations management.
• F&B Manager experience in full service/convention hotel.
• Rooms and Related Manager experience in full service/convention hotel.
• Ability and willingness to work flexible hours including weekends and nights as business requires
• Strong desire to develop into a General Manager
• Strong customer relations skills and leadership capability
• Excellent verbal and written communication and presentation skill
• Detail oriented
• Ability to make quick decisions, problem solve to achieve guest satisfaction while ensuring compliance with policy and financial standards
• Must be able to pass a background check as well as be drug free

Responsibilities

• Execute flawless guest experiences, revenue generation, cost and policy controls, staffing, safety and sanitation.
• Manage front of house and back of house operational departments, with clear and specific goals and accountability.
• Actively involved in the local community and build strong relationships with local officials, businesses, and customers.

Skills

customer relations

leadership

communication

detail oriented

problem solving

Job description

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

The Ideal Candidate for this Position

Reporting directly to the General Manager, this senior leadership position functions as the business leader for all areas of operations, including Rooms and Food and Beverage. Responsibilities include executing flawless guest experiences, revenue generation, cost and policy controls, staffing, safety and sanitation. Ensures implementation and delivery of the service standards and initiatives to exceed guest expectations, increase profit and market share. Manages front of house and back of house operational departments, with clear and specific goals and accountability. This position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

Job Requirements

• 5 years experience in hotel operations management, or related professional area
• Food and Beverage Manager experience in full service/convention hotel
• Rooms and Related Manager experience in full service/convention hotel.
• Ability and willingness to work flexible hours including weekends and nights as business requires
• Strong desire to develop into a General Manager
• Strong customer relations skills and leadership capability
• Excellent verbal and written communication and presentation skill
• Detail oriented
• Ability to make quick decisions, problem solve to achieve guest satisfaction while ensuring compliance with policy and financial standards
• Must be able to pass a background check as well as be drug free

Benefits

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone's needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay- Why wait for pay day - get your pay when you need it24/7.

Pet Insurance We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan Nobody wants to work forever, start planning for your future now.

Hotel D discounts- Its one of the biggest industry perks.

Shoes for Crew s All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Source: Waterford Hotel Group