General Manager

Aperture Hotels; Town of Florida (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Employer Matching 401K Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

FREE life insurance

Marriott Travel Discounts

Vacation Pay

Holiday Pay

Management training

Job summary

Aperture Hotels in New York seeks a General Manager to oversee hotel operations, drive guest satisfaction, and maximize financial performance across all departments.

The role requires proven leadership, cost controls, and ability to manage revenue, marketing, staffing, and maintenance to meet brand standards. On-site position with a focus on delivering exceptional experiences and owning the property’s success.

Qualifications

• Experience leading franchised select-service hotels across multiple departments.
• Strong ability to manage guest satisfaction and brand standards.
• Proven track record in controlling costs and maximizing revenue.
• Leadership skills for hiring, training, and developing staff.
• Ability to create and monitor budgets and forecasts.
• Customer-centric approach and problem-solving under pressure.

Responsibilities

• Coordinate housekeeping, maintenance, breakfast service, and guest reception to ensure top guest experience.
• Monitor guest satisfaction scores daily and resolve issues quickly.
• Calibrate local rates by reviewing market data and competitive sets.
• Lead sales and marketing plans to drive group bookings and SMERF business.
• Hire, train, and develop staff; optimize labor hours and reduce turnover.
• Prepare and manage budgets; ensure operations stay within financial targets.

Skills

Operations Management

Revenue Management

Sales & Marketing

Staffing & Development

Budgeting & Forecasting

Guest Experience

Job description

General Manager

The General Manager is responsible for overseeing all aspects of his/her property to insure their respective assigned property reaches its full potential in the areas of: revenue generation, cost controls, associate engagement, guest satisfaction, preserving the asset and complete compliance with Brand requirements.

Benefits:

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Marriott Travel Discounts
• Vacation Pay
• Holiday Pay
• Management training

The General Manager position is responsible for the following:

• Operations: Coordinate and actively manage housekeeping, maintenance, breakfast service, and guest reception departments to ensure a consistent, high quality guest experience. Monitor guest satisfaction scores on a daily basis. Respond to guest complaints and to resolve issues and come to satisfactory resolutions.
• Revenue Maximization: Continually monitor local market and comp set and strategically calibrate rates to ensure we out perform the local comp set. Engage local community through CVB, Chamber, and others to stay connected to events in the area.
• Sales and Marketing: Implement and maintain an effective sales and marketing plan. Manage sales director to ensure group bookings, LNRs, and SMERF business. Engage with guests at breakfast and throughout the day to gain valuable feedback on guest experience.
• Employee Staffing and Development: Hire, train, and develop new employees. Delegate appropriate duties to maximize employee labor hours and minimize employee turnover
• Budgets and Forecasting: Must be able to maintain all hotel departments and operations within budget and utilize conservative economics in ordering all supplies for hotel operations to ensure best ROI . Actively work with ownership to create budgets and forecasts.
• General Hotel Management Duties: Supervise weekly, monthly, and quarterly deep cleaning and preventative maintenance initiatives. Exceed brand and ownership standards of performance and excellence. Ensure that all daily, weekly, and monthly reporting is complete and up to ownership standards. Carefully monitor employee labor hours and ensure they do not exceed budget. Ensure that all department heads are completing daily/weekly/monthly responsibilities and checklists. Inspect rooms with housekeepers on a weekly basis. Submit PO's to home office on a timely basis. Be on call 24 hours a day to assist with any issues with the hotel.

Requirements:

• Minimum 2+ years of documented, franchised select service hotel management.
• Ability to leverage provided technology to effectively manage the property.
• Must possess an ability to take direction, manage employees, accomplish tasks independently, and pay attention to detail, to ownership's high standards, with little supervision.
• Ability to supervise, delegate, and manage several tasks at once.
• Ability to remain calm and in control in emergency or difficult situations.
• Ability to work a flexible schedule, including weekends.

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit www.eeoc.gov.