General Manager

Colonial Group; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

dnata in Tampa, FL seeks a General Manager to optimize operational efficiency, lead a safety-centric culture, ensure compliance, and drive exceptional customer service. You will manage SMS/IMS at the station level, oversee staffing, training, and budgeting while aligning with the company’s mission and values.

The role requires directing and developing teams, leveraging SLA/SGHA knowledge, and ensuring financial management and regulatory adherence across the station.

Qualifications

• Bachelor's degree or 6+ years related experience and/or training.
• Proficient in airline ramp service handling procedures, aviation safety and security procedures.

Responsibilities

• Lead a safety-centric culture through consistent execution of resources and processes.
• Responsible for day-to-day administration and operation of SMS/IMS at the station level.
• Ensure station compliance with company policies, mission, vision, and values.
• Oversee asset management, financial reporting, and regulatory adherence.
• Direct management and supervisory staff for primary station functions.
• Lead onboarding and training of team members.
• Leverage SLA and SGHA knowledge to satisfy customers.
• Develop teams through KPI achievement, coaching, and mentoring.
• Maintain structured inter-department communication to support commitments.
• Engage with customers to measure satisfaction and drive improvements.
• Ensure staffing via flight and personnel schedules.
• Encourage suggestions to improve station and people.
• Oversee financial management including budgeting, forecasting, and audits.

Skills

Effective communication

Analytical skills

Organizational skills

Microsoft Office proficiency

Willingness to work nights weekends

Travel readiness

Driver's license & FAA authorizations

Education

Bachelor's degree or 6+ years related experience

Tools

Microsoft Office

Job description

As a dnata General Manager, you have an essential role of continuously optimizing and aligning operational efficiencies to promote a successful and productive workforce. You will lead a safety centric culture, maintain compliance with all authorities, drive customer service, and keep the promises our customers make.

Essential Duties and Responsibilities

• Lead a safety centric culture through consistent execution and implementation of company resources and processes.


• Responsible for the day-to-day administration and operation of the SMS/IMS at the station level


• Ensure that your station operates in compliance with all company policies and procedures, and adheres to the company's mission, vision, and values statements.


• Ensure consistent practices and processes are utilized around asset management, financial reporting, state, and local government regulations.


• Direct management and supervisory staff responsible for the primary business functions at the Station.


• Direct and participate in the acquisition, training, and onboarding of team members.


• Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver on our commitments.


• Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring.


• Establish and maintain a structured communication process betweendepartments, groups, and team members to support the Station’s commitments to customers, individuals, and our Company.


• Regularly interact and obtain feedback from customers to promote the Station and measure the level of customer satisfaction to improve capabilities and processes.


• Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules.


• Encourage employee suggestions and involvement in the improvement and growth of the Station, its processes, and people.


• Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance and expense management.

Job Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree or 6+ years related experience and/or training, or equivalent combination of education and experience.


• Full knowledge of airline ramp service handling procedures, aviation safety and security procedures.


• Effective communication skills.


• Analytical and organizational skills.


• Proficient in Microsoft Office.


• Must be comfortable working nights, weekends, holidays, and in all weather conditions.


• Possess/maintain a valid state driver’s license and other FAA/Airport required identification/seals or authorizations.


• Travel as required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.