Passenger Service Supervisor

Colonial Group; Torrance (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Colonial Group is seeking a Passenger Service Supervisor to lead station operations in Torrance, coordinating airline customer relations and overseeing staffing, budgeting, and compliance. The role emphasizes strong communication, financial stewardship, and adherence to safety procedures.

The position requires a minimum of 3+ years in airline/aviation settings, proficiency in Microsoft Office, and availability for nights, weekends, and holidays.

Qualifications

• 3+ years of airline/aviation experience or training.
• Full knowledge of Passenger Service handling procedures and aviation safety.
• Effective communication and interpersonal skills.
• Strong analytical and organizational abilities.
• Proficiency in Microsoft Office.
• Willingness to work nights, weekends, and holidays.
• Willingness to travel as required.

Responsibilities

• Establish and maintain effective communication with airline customers to assess their needs.
• Serve as liaison between dnata and airline customers to resolve issues.
• Plan and monitor Passenger Service labor and operating expenses.
• Ensure station complies with company policies and aligns with mission and values.
• Ensure asset management, financial reporting, and regulatory compliance.
• Direct a management and supervisory staff for primary station functions.
• Direct and participate in training and onboarding of team members.
• Leverage SLA and SGHA knowledge for current and future customers.
• Develop teams to improve performance through succession planning and KPI coaching.
• Establish structured communication between departments to support commitments.
• Interact with customers to promote the station and measure satisfaction.
• Ensure staffing levels via flight and personnel scheduling.
• Encourage employee involvement in station improvement.
• Responsible for financial management including capital expenditures, forecasting, budgeting, audits.
• Develop new business plans with capital needs and performance.
• Carry out management responsibilities per policies and laws.
• Related duties as assigned.

Skills

Communication skills

Analytical skills

Organizational skills

Night/weekend/holiday availability

Travel required

Tools

Microsoft Office

Job description

Passenger Service Supervisor responsibilities include:

You will

• Establish and maintain effective communication with all airline customers to best assess their needs.
• Proactively serve as liaison between dnata and all airline customers in resolving customer issues.
• Plan and monitor Passenger Service labor and operational expenses, as well as other relevant financial activity.
• Ensure station operates in compliance with all company policies and procedures, and adhere to the company's mission, vision, and values statements.
• Ensure consistent practices and processes are utilized in asset management, financial reporting, state, and local government regulations.
• Direct a management and supervisory staff responsible for the primary business functions at the Station.
• Direct and participate in the acquisition, training, and on-boarding of team members.
• Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver on our commitments.
• Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring.
• Establish and maintain a structured communication process between departments, groups, and team members to support the Station’s commitments to customers, individuals, and our Company.
• Regularly interact and obtain feedback from customers to promote the Station and measure the level of customer satisfaction to improve capabilities and processes.
• Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules.
• Encourage employee suggestions and involvement in the improvement and growth of the Station.
• Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance and expense management.
• Develop new business plans with capital requirements and anticipated performance.
• Carry out management responsibilities in accordance with the organization's policies and applicable laws.
• Related duties as assigned.

You Have

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3+ years of airline/aviation related experience and/or training.
• Full knowledge of airline Passenger Service handling procedures, aviation safety and security procedures.
• Effective communication skills.
• Analytical and organizational skills.
• Proficient in Microsoft Office.
• Must be comfortable working nights, weekends, and holidays.
• Possess/maintain a valid state driver’s license and other FAA/Airport required identification/seals or authorizations.
• Travel as required.