General Manager

Dnata; San Diego (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

dnata is seeking a General Manager in San Diego to lead station operations, safety culture, and regulatory compliance. You will optimize processes, coach leaders, and ensure service commitments to customers are met.

You will oversee SMS/IMS, staffing, budgeting, and liaison with departments to deliver safe, efficient, and compliant ramp and ground handling services. The role requires a degree or substantial experience, strong communication, and travel readiness to support a global operations

Qualifications

• Bachelor's degree or 6+ years related experience and/or training, or equivalent combination of education and experience.
• Full knowledge of airline ramp service handling procedures, aviation safety and security procedures.
• Effective communication skills.
• Analytical and organizational skills.
• Proficient in Microsoft Office.
• Must be comfortable working nights, weekends, holidays, and in all weather conditions.
• Possess/maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
• Travel as required.

Responsibilities

• Lead safety-centric culture through consistent execution and implementation of company resources and processes.
• Oversee the day-to-day administration and operation of the SMS/IMS at the station level.
• Ensure station compliance with company policies and procedures in line with mission, vision and values.
• Ensure consistent practices for asset management, financial reporting, state and local regulations.
• Direct management and supervisory staff responsible for primary station functions.
• Direct and participate in acquisition, training, and onboarding of team members.
• Leverage knowledge of SLA and SGHA for current and future customers.
• Develop teams to improve work performance and maximize potential through coaching and succession planning.
• Establish and maintain structured communication between departments to support station commitments.
• Interact with customers to measure satisfaction and improve capabilities and processes.
• Ensure staffing levels via flight and personnel schedules.
• Encourage employee involvement in improvements and growth of the station, processes, and people.
• Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance and expense management.

Skills

Effective communication

Analytical skills

Organizational skills

Microsoft Office

Flexibility schedule

Driver's license

FAA/Airport clearances

Travel readiness

Education

Bachelor's degree or 6+ years related experience

Job description

As a dnata General Manager, you have an essential role of continuously optimizing and aligning operational efficiencies to promote a successful and productive workforce. You will lead a safety centric culture, maintain compliance with all authorities, drive customer service, and keep the promises our customers make.

Essential Duties and Responsibilities

• Lead a safety centric culture through consistent execution and implementation of company resources and processes.
• Responsible for the day-to-day administration and operation of the SMS/IMS at the station level
• Ensure that your station operates in compliance with all company policies and procedures, and adheres to the company's mission, vision, and values statements.
• Ensure consistent practices and processes are utilized around asset management, financial reporting, state, and local government regulations.
• Direct management and supervisory staff responsible for the primary business functions at the Station.
• Direct and participate in the acquisition, training, and on-boarding of team members.
• Leverage knowledge of all SLA and SGHA's for current and future customers to deliver on our commitments.
• Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring.
• Establish and maintain a structured communication process between departments, groups, and team members to support the Station's commitments to customers, individuals, and our Company.
• Regularly interact and obtain feedback from customers to promote the Station and measure the level of customer satisfaction to improve capabilities and processes.
• Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules.
• Encourage employee suggestions and involvement in the improvement and growth of the Station, its processes, and people.
• Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance and expense management.

Job Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree or 6+ years related experience and/or training, or equivalent combination of education and experience.
• Full knowledge of airline ramp service handling procedures, aviation safety and security procedures.
• Effective communication skills.
• Analytical and organizational skills.
• Proficient in Microsoft Office.
• Must be comfortable working nights, weekends, holidays, and in all weather conditions.
• Possess/maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
• Travel as required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.