Community Manager

Associated Asset Management (AAM); Chandler (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Associated Asset Management (AAM) in Chandler, Arizona, is seeking a dedicated Community Manager to oversee community operations and ensure exceptional service delivery. The ideal candidate will possess strong organizational skills, a proactive approach to management, and the ability to handle multiple tasks efficiently.

Key responsibilities include reviewing governing documents, developing policies, interacting with homeowners, and preparing budgets for the Board of Directors. AAM offers a dynamic work environment and the opportunity to make a meaningful impact within the community.

Qualifications

• Experience working with HOA's or related entities.
• Proficient in handling tasks simultaneously.
• Ability to function efficiently in high volume environments.

Responsibilities

• Review and ensure compliance of governing documents.
• Interact frequently with homeowners and vendors.
• Prepare annual budgets for the Board of Directors.
• Schedule and facilitate Board of Directors meetings.
• Interview and train employees as needed.

Skills

Excellent interpersonal skills

Time Management

Attention to detail

Organization skills

Ability to work in fast-paced environment

Tools

Microsoft Office

Job description

Overview

Are you dedicated to delivering exceptional service and truly making a difference? If you are looking to join a team that takes pride in a high-performing culture, with specific focus to empower employees to reach their highest potential; then you may have just found your perfect fit with Associated Asset Management (AAM). Founded in 1990, AAM has been a leader in Professional HOA Management in the U.S. for over 36 years. We specialize in managing various residential communities, including master-planned, single-family, condominium, active adult, and urban high- and mid-rise properties. Our main responsibility is community management and delivering effective customer service, guided by a deep understanding of CC&Rs and management contracts.

Position Responsibilities

• Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&R's, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations; Partners with AAM’s Management Team to ensure compliance
• Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
• Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
• Solicit, negotiate and execute contracts for Association vendors and service providers.
• Prepare and submit bid specs and work orders to vendors/service providers, as needed.
• Plan, budget, advertise, execute and attend Association events with Boards/Committees approval
• Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
• Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.
• Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
• Review, modify, code and approve Association invoices.
• Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law.
• Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required.
• Exhibit a proactive approach to management; provide leadership in planning future growth.
• Perform other duties as directed.

Knowledge, Skills and Abilities

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e‑mail systems.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands And Work Environment

• Must be able to work evening and weekends as needed for meetings and emergencies.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking/Driving communities to inspect common areas per management contract.
• Sitting and standing for moderate periods of time.