General Manager

Jobtailor; Springfield (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

U-Haul is seeking a talented Center Manager in Springfield, MA to lead daily operations of a moving and storage center, ensure profitability, and deliver top-tier customer service.

You will oversee fleet maintenance, supervise staff, manage the budget, and analyze profit and loss to drive efficiency. The role requires weekend/holiday availability and a valid driver's license. Join U-Haul University for ongoing professional development.

Responsibilities

• Manage a U-Haul moving and storage center
• Keep the center profitable and efficient
• Manage the fleet and deliver clean, well-maintained equipment
• Perform profit/loss analyses
• Hire and mentor new team members
• Manage the personnel budget
• Track and itemize inventory
• Ensure customers receive the highest level of care
• Track fuel receipts and petty cash
• Clean and monitor the premises and maintain a secure environment
• Participate in ongoing U-Haul education through U-Haul University

Job description

• Manage a U-Haul moving and storage center
• Keep the center profitable and efficient
• Manage the fleet and deliver clean, well-maintained equipment
• Perform profit/loss analyses
• Hire and mentor new team members
• Manage the personnel budget
• Track and itemize inventory
• Ensure customers receive the highest level of care
• Track fuel receipts and petty cash
• Clean and monitor the premises and maintain a secure environment
• Participate in ongoing U-Haul education through U-Haul University

Requirements

• 1–3 years of management experience in retail or another service industry with responsibility for financial results and customer satisfaction
• Computer expertise
• Organizational expertise
• Management proficiency in a high-volume retail operation with profit and loss (P&L) accountability
• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent
• Able to work weekends and holidays
• Ability to work around moving parts, machines, fumes, or irritating chemicals and use protective clothing or gear when required
• Ability to remain stationary for long periods, traverse spaces, reposition to reach and use tools, and move a minimum of 50 lbs assisted or unassisted

Core Competencies

Demonstrates strong management proficiency in retail operations with a focus on financial results and customer satisfaction. Capable of mentoring team members while ensuring operational efficiency and maintaining a secure environment.

Highest-signal resume keywords

• Management Experience
• Profit And Loss Accountability
• Customer Satisfaction
• Organizational Expertise
• Inventory Tracking

ATS Optimization Keywords

Hard Skills

• Profit/Loss Analysis
• Fleet Management
• Budget Management
• Inventory Management
• Computer Expertise

Soft Skills

• Team Mentoring
• Customer Care

Certifications & Qualifications

• Valid Driver’s License

Industry Keywords

• Retail Management
• Service Industry
• High-Volume Operations
• U-Haul Education