General Manager

At Your Service Heating & Air; Spartanburg (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

At Your Service Heating & Air in Spartanburg, SC, seeks a General Manager to lead daily operations on-site for residential and commercial HVAC services. You will supervise staff, coordinate service and installation schedules, manage budgets, and drive profitability while ensuring high customer satisfaction.

The role also focuses on sales initiatives, service program development, and maintaining vendor relationships to ensure access to cost-effective parts and dependable service.

Qualifications

• Leadership and people management experience required for supervising staff.
• Operations management background in service-based businesses helps scheduling and delivery.
• Budgeting, forecasting, and KPI interpretation are essential.
• Strong customer relationship skills to ensure satisfaction and retention.
• Experience in sales and marketing to support service plans and upgrades.
• Excellent organization to coordinate multiple projects and priorities.
• Clear written and verbal communication with non-technical customers.
• Familiarity with HVAC concepts or willingness to learn quickly.
• Proficiency with CRM systems, scheduling tools, and productivity apps.
• Education: high school diploma; degree in business/management preferred.

Responsibilities

• Oversee day-to-day operations of the on-site business in Spartanburg.
• Lead staff, schedule service and installation work, and coach performance.
• Monitor budgeting, forecasting, and profitability; drive process improvements.
• Lead sales initiatives and develop service programs and vendor relationships.
• Maintain a safe, inclusive workplace and uphold integrity and customer care.

Skills

Leadership

Operations management

Budgeting & forecasting

Customer service

Sales & marketing

Organization

Communication

HVAC familiarity

CRM systems

Scheduling tools

Office productivity software

Education

High school diploma

Assoc./Bachelor’s in business or management

Tools

CRM systems

Scheduling tools

Office productivity software

Job description

Company Description At Your Service Heating & Air is a leading HVAC company in Spartanburg, SC, recognized for strong customer relationships built on responsive service, technical excellence, and integrity. The company specializes in residential and commercial HVAC sales, maintenance, service, and repair, using high-quality parts selected for durability and value. It offers a full range of solutions for indoor air quality, energy efficiency, and system longevity, helping customers reduce allergies and utility bills. Team members focus on clearly explaining options so customers can make informed decisions that fit their needs and budgets, while providing dependable comfort and peace of mind for years to come.

Role Description The General Manager is a full-time, on-site leadership role based in Spartanburg, SC, overseeing all day-to-day operations of At Your Service Heating & Air. This position is responsible for managing staff, coordinating service and installation schedules, and ensuring high-quality, timely delivery of HVAC services to residential and commercial customers. The General Manager monitors financial performance, including budgeting, forecasting, and profitability, while implementing process improvements that support efficiency and customer satisfaction. This role also leads sales initiatives, develops service programs, and maintains vendor relationships to ensure access to reliable, cost-effective products. The General Manager fosters a safe, inclusive workplace culture, provides coaching and performance feedback, and upholds the company’s standards for integrity, professionalism, and customer care.

Qualifications

• Leadership and people management skills, including team supervision, coaching, and performance evaluation.
• Operational management experience in service-based businesses, ideally in HVAC, construction, or related trades.
• Business and financial acumen, including budgeting, forecasting, and interpreting key performance indicators.
• Customer service and relationship-building skills, with the ability to handle escalations and ensure satisfaction.
• Sales and marketing abilities to support service plans, system upgrades, and energy-efficient solutions.
• Strong organizational, planning, and time-management skills to coordinate multiple projects and priorities.
• Clear written and verbal communication skills, with the ability to explain technical options in accessible terms.
• Familiarity with HVAC systems, indoor air quality solutions, or a willingness to learn technical aspects quickly.
• Experience using business software such as CRM systems, scheduling tools, and office productivity applications.
• High school diploma or equivalent required; an associate or bachelor’s degree in business, management, or a related field is preferred.
• Prior experience in a general manager, operations manager, or similar role in a small to mid-sized company.
• Ability to work on-site in Spartanburg, SC, and maintain a valid driver’s license for local travel as