General Manager

GIRI Hotels; Sharon (MA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Employer-contribution medical/dental/視

Life insurance

Short/Long term disability

401k with employer match

Employee discounts at participating‑h

DailyPay on-demand pay

Refer a friend – get paid extra

Bonus for guest score

Growth opportunities

Job summary

Best Western Plus seeks an experienced General Manager to plan and oversee day‑to‑day operations in Sharon, MA. You will supervise staff, assist guests and ensure excellent experiences while respecting budget and quality standards.

You will lead Front Desk, Reservations, Housekeeping, and coordinate with Regional leadership to optimize profitability and guest satisfaction. Strong service orientation and onsite presence are required.

Qualifications

• 5+ years of hospitality experience.
• Previous managerial experience overseeing a team.
• Excellent verbal and written communication with guests and staff.
• Strong customer service orientation.
• Ability to work onsite at the hotel location.
• Familiarity with PMS, OTAs, POS and MS Outlook.
• Proficiency in English; second language is a plus.

Responsibilities

• Oversee day‑to‑day operation of the Best Western Plus and maintain guest service standards.
• Manage Front Desk, Reservations, and Housekeeping and related departments.
• Interface with guests daily and resolve concerns.
• Plan budgets, payroll, and improve systems and revenue with Regional Manager.
• Ensure profitable operation and adherence to policies.
• Coordinate with corporate departments for procedures including accounting.
• Support HR functions such as HR administration, staff motivation and retention.
• Develop knowledge of the local market and community involvement opportunities.
• Ensure compliance with laws and Best Western Plus policies and practices.
• Maintain knowledge of restaurant operations.

Skills

Customer service

Team management

Communication

Hospitality experience

PMS/OTAs/POS

Microsoft Outlook

English proficiency

Second language

Tools

PMS

OTAs

POS

Microsoft Outlook

Job description

We are seeking an experienced General Manager to plan and oversee day-to-day operations at Best Western Plus. The General Manager will supervise personnel, help with guests, and ensure that our guests have an excellent experience at the Best Western Plus. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards.

This is a Full Time position located in Sharon, MA.

Work Performed

As General Manager, you are responsible for leading and managing all aspects of the Best Western Plus operation and for delivering results that contribute to the vision and overall success of the Best Western Plus. In this role, you are expected to hit hotel targets, manage profitability, and deliver an excellent guest experience.

• Oversee day-to-day operation of the Best Western Plus and maintain all standards of guest service
• Oversee the Front Desk, Reservations, and Housekeeping, and any other relevant departments
• Interface with guests on a daily basis and resolve any concerns that may arise
• Work with Regional Manager and Vice President of Operations to plan budgets, payroll, and improve systems and revenue
• Assess and adjust performance throughout the year to stay profitable
• Ensure adherence to hotel and company policies and/or procedures
• Coordinate with corporate departments to ensure completion of all procedures, including accounting, accounts payable, etc.
• Facilitate the human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
• Develop a strong knowledge of local market (demand generators, competitor strategy, and community impact/involvement opportunities)
• Ensure that all local, state, and federal rules and regulations, as well as any Best Western Plus policies and practices, are followed
• Ensure that each guest experience exceeds expectations
• Build and maintain working knowledge of restaurant operations

Requirements

• 5 or more years of experience working in the hospitality field
• Previous experience in a managerial role overseeing a team, preferably in hospitality
• Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates. Respond accurately and timely to provide information.
• Ability to understand and provide excellent customer service
• Maintain a friendly, cheerful and courteous demeanor at all times
• Must be responsible and be able to work independently
• Ability to learn applicable systems (PMS, OTAs, POS, Microsoft Outlook + Suite, and more)
• Ability to stand for long periods of time
• Ability to lift/push up to 50 lbs
• Must be able to work onsite at the hotel location
• Ability to cover shifts as needed for associates
• Hours required: Full Time 45 hours per week for Must be flexible
• Proficiency in the English language

Additional Preferred Skills/Qualities

• Strong attention to detail
• Second language is a plus, preferably Spanish or French

Compensation

$65,000 to 70,000 Annually

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.