Unit Manager, Control Center

Piedmont Airlines; Phoenix (AZ); Hybrid; USD 45,000 - 56,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Medical and dental

Job summary

Piedmont Airlines in Phoenix seeks a Unit Manager, Control Center to lead the Ground Handling operation, overseeing station performance and coordinating with internal and external stakeholders to ensure smooth flight operations.

The role requires FAA and Aircraft Operator Security Program familiarity, the ability to mentor Control Center agents, resolve irregular operations, and communicate plans clearly to partner carriers and teams.

Qualifications

• Experience leading a team in an operations environment.
• Familiarity with FAA and Aircraft Operator Security Program regulations.
• Proven ability to manage irregular operations and communicate plans.

Responsibilities

• Identify daily challenges hindering operational objectives and communicate plans.
• Collaborate with local operating departments and partner SOCs/IOC.
• Serve as liaison between Mainline and Regional workgroups for planning.
• Adjudicate and apply the Delay Code Handbook and AYR procedures.
• Investigate and resolve operational irregularities per procedures.

Skills

Team leadership

FAA regulations

Self-motivation

Prioritization

Communication with stakeholders

Microsoft Office

Education

Bachelor’s Degree in Aviation or related field

Tools

QIK

Sabre

Aerobahn

Ascent RNV

ConnectMe

Flight Load Monitor

GET

PRIME

Job description

## Unit Manager, Control CenterApply: Phoenix, AZ: Full time: Posted Today: End Date: October 20, 2026 (5 days left to apply): R1014422*We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.*At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Control Center in our Ground Handling Department*.* The Unit Manager oversees the performance of the entire station operation and coordinates with both internal and external stakeholders to ensure the overall performance and execution of flight operations. The successful candidate will have familiarity with Federal Aviation Administration (FAA) and Aircraft Operator Standard Security Program regulations. This position will report to the Department Manager.**Essential Duties:*** Identify daily challenges that may hinder operational objectives and communicate operational plans effectively* Collaborate with all local operating departments as well as partner carrier System Operations Centers (SOCs), Integrated Operations Center (IOC), and outside agencies pertaining to American Airlines (AA) operational flight schedules and effectively interpret information from the various sources* Serve as a liaison between Mainline and Regional workgroups for operational planning* Adjudicate and properly apply the Delay Code Handbook and Are You Ready (AYR) procedures* Investigate and resolve all operational irregularities in compliance with carrier operating procedures* Identify opportunities for development of Control Center agents to advance the future of the organization* Correct non-compliant behavior and conduct corrective action as required* Administrative duties to include daily/weekly/monthly reports**Job Qualifications and Competencies:*** Proven success as a Team Leader with ability to pre-plan and identify issues well in advance* Familiarity with FAA and Aircraft Operator Standard Security Program regulations* Ability to be self-driven, highly motivated, creative, and results-oriented* Ability to prioritize and execute with a sense of urgency and precision* Ability to work well under pressure, in a variety of work schedules, and during irregular operations* Ability to work well with all levels of management and support staff* Ability to diffuse conflicts among team members* Knowledge of Microsoft Office Suite**Preferred Qualifications:*** Previous experience in a hub environment or related experience working in a dispatch or air carrier environment* Previous airline supervisory experience and working knowledge of Air Operations Area (AOA) environment* Two (2) years of experience in a leadership role* Extensive knowledge of QIK and Sabre* Knowledge of Aerobahn, Ascent RNV, ConnectMe, Flight Load Monitor, GET and PRIME* Bachelor’s Degree in Aviation, Business Management, or another related field**Work Environment:*** Office environment including the use of telephones, radios, computers, and other office equipment* Airport ramp environment, subject to varied weather conditions and elevated noise levels* All shifts including weekends, nights, and/or holidays* Irregular and/or rotating shifts as required**Physical Requirements:*** Handle objects up to 70 poundsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.*Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.*Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.**Starting Rate:**$50,500.00/Annual Salary*Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.*