General Manager

PCRK Group (Massage Envy); Scottsdale (AZ); On-site; USD 50,000 - 60,000; Full time

Job summary

Join a leading health and wellness provider dedicated to nurturing relationships and enhancing well-being. This role offers the opportunity to lead a dynamic team, ensuring operational excellence while fostering a supportive environment. You will coach and develop team members, monitor performance metrics, and promote new initiatives. With a focus on kindness and compassion, you will play a vital role in helping clients feel their best. If you thrive in a collaborative atmosphere and are passionate about leadership, this position is perfect for you.

Benefits

Excellent Medical Plans

Dental & Vision Insurance

Paid Time Off

Comprehensive 401k package

40% discount on products

Monthly free massage/skincare services

Qualifications

• Strong analytical, leadership, and communication skills required.
• Comprehensive understanding of Profit & Loss statements essential.

Responsibilities

• Uphold company mission and ensure performance across all areas.
• Coach and develop team members to meet sales and service expectations.

Skills

Analytical Skills

Leadership Skills

Communication Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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Do you love leading teams and managing operations, coaching, and developing a team by setting them up for success in their professional career goals? If you are looking for a career with a company that puts people first, look no further!

At the Massage Envy-PCRK Group, we believe that people are the heart of what we do, so we center our work on relationships and mutual cooperation. We care and put the needs of our team members and clients first to nurture their well-being. We believe in working together to achieve results, both personal and professional, for our team members and clients alike. Lastly, we develop relationships based on kindness, compassion, empathy, and generosity.

At Massage Envy, we are always looking for great talent and are seeking a person who thrives in an environment dedicated to making people feel their best.

Responsibilities:

1. Understand, believe in, and uphold Massage Envy's Mission, Vision and Values
2. Ensure their location is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements)
3. Monitor staffing levels across all departments and ensure all positions are staffed appropriately
4. Coach, develop, and retrain underperformers in sales and service expectations
5. Ensure all licensure, training, and documentation are current and in accordance with regulations
6. Participate in company and Regional Developer Conference Calls and weekly Operation Director calls
7. Continuously train team on soft skills, business acumen, and metrics for professional development
8. Facilitate resolution of customer service issues and address systemic opportunities
9. Promote and implement new products, services, and initiatives
10. Manage location's payroll and inventory, review reports for errors, and address profitability opportunities
11. Host monthly Performance Coaching Plans and partner with Operations Director to address performance concerns and celebrate wins

Don't miss this opportunity to manage a team at the #1 Massage/Skincare Provider in the industry!

Requirements:

1. Strong analytical, leadership, and communication skills
2. Comprehensive understanding of Profit & Loss statements
3. Proficiency in Microsoft Word, Excel, PowerPoint

Benefits:

• Base salary plus commissions and bonuses
• Excellent Medical Plans
• Dental & Vision Insurance
• Paid Time Off
• Comprehensive 401k package
• 40% discount on products
• Monthly free massage/skincare services

Location: Scottsdale Seville, 7001 N Scottsdale Rd #158, Scottsdale, AZ 85253

ROP: $50,000 - $60,000 annually DOE + quarterly bonuses

If you're ready to lead and help people feel their best, we look forward to meeting you!

We believe our differences make us better. We welcome applicants regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodations are provided for qualified individuals with disabilities.

Note: Each franchisee is the employer for their location; benefits, hiring criteria, and compensation vary by location.

Seniority level:

• Director

Employment type:

• Full-time

Job function:

• Management

Industries:

• Health & Wellness