General Manager

Any Hour Group; San Mateo (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

A leading company in home services is seeking a General Manager to oversee operations at its San Mateo location. The ideal candidate will lead a dynamic team, ensuring efficient processes and outstanding customer service. With ample growth opportunities, this role promises to shape the future of the company while providing a supportive and impactful work environment.

Benefits

Medical insurance

Vision insurance

401(k)

Growth Opportunities

Supportive Environment

Qualifications

• 5+ years of management experience in a service-based industry.
• Ability to communicate effectively in both English and Spanish preferred.
• Strong understanding of financial management and profitability principles.

Responsibilities

• Lead, mentor, and manage a team of technicians and staff.
• Oversee operations including scheduling and customer service.
• Manage budget and financial performance to improve profitability.

Skills

Leadership

Team-Building

Communication

Financial Management

Sales

Education

Master of Business Administration

Job description

1 week ago Be among the first 25 applicants

This range is provided by Any Hour Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $150,000.00/yr

Additional compensation types

Annual Bonus

Direct message the job poster from Any Hour Group

Founded in 2021, the Any Hour Group has rapidly expanded to become a leading provider of home services across 30 locations in 10 states, boasting a dedicated team of over 2,000 members. Our commitment to delivering exceptional service and fostering a positive work environment has driven our success and growth. We pride ourselves on our innovative solutions and customer-centric approach, making us a trusted choice for homeowners. As we continue to expand, we seek a dynamic General Manager to lead our teams and uphold our mission of excellence.

Job Overview:

The General Manager will oversee the daily operations of our San Mateo location, ensuring that all departments work efficiently to meet the needs of our customers. This role requires a hands-on leader who is not only strategic but also able to lead and coach successful behavior and operations. The ideal candidate will have a strong background in managing teams, financial acumen, and a passion for delivering outstanding customer service.

Why Join Us?

• Growth Opportunities: As we expand, there will be opportunities for career advancement within the company and in locations across the Any Hour Group
• Supportive Environment: Work in a company culture that values teamwork, integrity, and a commitment to excellence; work with a proven playbook for successful business operations
• Impact: Play a pivotal role in shaping the future of the group and making a difference in our leaders, employees, and customers

Key Responsibilities:

• Leadership: Lead, mentor, and manage a team of service, sales, and install technicians, office staff, and other personnel to ensure the delivery of high-quality services
• Operational Oversight: Oversee all aspects of the company's operations, including scheduling, dispatching, and customer service, to ensure smooth and efficient processes
• Financial Management: Manage the company's budget, monitor financial performance, and work to improve profitability through cost-effective strategies and revenue growth initiatives
• Customer Satisfaction: Maintain and enhance customer relationships by ensuring prompt, professional, and quality service. Handle customer escalations and implement solutions to improve customer satisfaction

Qualifications:

• Experience: 5+ years of management experience in a service-based industry, preferably in home services, construction, or similar fields
• Language: ability to communicate effectively in both English and Spanish is strongly preferred.
• Education: Master of Business Administration in strongly preferred.
• Skills: Strong leadership and team-building skills, excellent communication abilities, and a solid understanding of financial management
• Financial Acumen: A strong understanding of how to grow top line revenue and profitability (EBITDA) at a branch level is non-negotiable for this role
• Sales Experience: A competency in ethically selling products/services and developing a sales team is required. Strong preference for candidates who have managed point of sale within customer's homes
• Attributes: Results-driven, customer-focused, with a strategic mindset and the ability to adapt to changing business environments
• Pre-employment background check & drug test

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are the ideal fit for this role.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Consumer Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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