General Manager

Infuse Hospitality; San Francisco (CA); On-site; USD 82,000 - 107,000; Full time

Job summary

Infuse Hospitality is seeking a General Manager to lead and oversee the daily operations of its San Francisco location. This role is pivotal in maintaining exceptional guest experiences while ensuring effective team performance and operational efficiency. The General Manager will mentor staff, enforce health protocols, and drive sales through outstanding service. Join a dynamic team in a fast-paced, hospitality-driven environment.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• 3+ years of experience in a café or food service supervisory role.
• Strong knowledge of coffee, espresso drinks, and café operations.
• Exceptional interpersonal skills with the ability to engage guests warmly.

Responsibilities

• Oversee daily restaurant operations to ensure efficiency and adherence to company standards.
• Provide strong leadership and direction to the team, including hiring and mentoring.
• Lead by example in providing exceptional customer service.

Skills

Leadership

Interpersonal Skills

Customer Service

Financial Management

Inventory Management

Education

Food Safety Manager Certification

Job description

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Infuse Hospitality San Francisco Bay Area (On-site)

The General Manager supports the daily operations of an Infuse Hospitality location, working closely with their team to lead front-of-house service, team performance, and guest experience. This role is responsible for ensuring smooth operations, mentoring team leaders and baristas, and helping to drive sales through exceptional service and team alignment. The general manager serves as a hands-on leader who thrives in a fast-paced, hospitality-driven environment.

As the General Manager, you will be responsible for overseeing all aspects of restaurant operations to ensure smooth functioning and optimal performance. You will be a key player in maintaining our reputation for providing exceptional experience and fostering a positive work environment for our team members.

Leadership and Team Management:

• Provide strong leadership and direction to the team, including hiring, training, and mentoring staff
• Foster a culture of teamwork, excellence, and accountability among all team members
• Conduct regular performance evaluations and provide constructive feedback to promote growth and development

Operational Excellence:

• Oversee daily restaurant operations, including opening and closing procedures, to ensure efficiency and adherence to company standards
• Monitor inventory levels to ensure adequate stock levels while minimizing waste
• Enforce health and safety protocols to maintain a clean and safe environment for both guests and employees

Customer Service:

• Lead by example in providing exceptional customer service and ensure that all team members prioritize guest satisfaction
• Address customer inquiries, concerns, and complaints in a professional and timely manner, striving to exceed customer expectations
• Manage budget and closely monitor expenses and revenue to achieve financial targets
• Analyze P&Ls and KPIs to identify areas for improvement and implement strategies to optimize profitability
• Implement cost-control measures without compromising quality or service standards

Quality Assurance:

• Maintain high standards of food quality, presentation, and consistency, working closely with the kitchen team to ensure adherence to recipes and procedures
• Conduct regular inspections to ensure cleanliness, organization, and compliance with sanitation regulations

Qualifications and Expectations:

• Proven experience as a General Manager or similar leadership role in the restaurant industry
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a diverse team
• Strong business acumen and proficiency in financial management
• Exceptional customer service skills and a passion for creating memorable experiences
• Solid understanding of restaurant operations, including inventory management, food safety, and compliance
• Effective communication skills, both verbal and written
• Flexibility to work evenings, weekends, and holidays as required

Join us at Infuse Hospitality and be part of a dynamic team committed to delivering operational excellence and unparalleled hospitality. If you are a results-driven leader with a passion for the restaurant industry, we want to hear from you!

Key Responsibilities:

Administrative Support

• Assist with labor management, scheduling input, and tracking punches.
• Preparing reports, conducting audits, and tracking daily metrics.
• Help maintain checklists, logs, and standard operating procedures.

Quality Control & Compliance

• Uphold all food safety, sanitation, and health standards.
• Conduct routine quality checks on products, presentations, and equipment.
• Ensure the café aligns with company policies and compliance requirements.

Qualifications:

• 3+ years of experience in a café or food service supervisory role.
• Strong knowledge of coffee, espresso drinks, and café operations.
• Excellent communication and interpersonal skills.
• Food Safety Manager Certification, knowledge of regulations and proper food handling procedures.
• Exceptional interpersonal skills with the ability to engage guests warmly and professionally, along with the confidence to lead a team and oversee high-touch hospitality service.
• Proven leadership abilities in a fast-paced, guest-focused environment.
• Comfortable with POS systems (Square preferred), scheduling tools, and basic reporting.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Food and Beverage Services, Hospitality, and Restaurants

Referrals increase your chances of interviewing at Infuse Hospitality by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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