General Manager

Harri; San Jose, Northern (CA, KY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Harri in San Jose, CA is seeking a seasoned Restaurant General Manager to lead a busy dining operation, inspire a diverse team, and drive profitability while delivering exceptional guest experiences.

You will recruit, train, schedule staff, monitor finances, enforce safety standards, and implement processes that reduce costs and increase sales. Bilingual Spanish a plus; 5+ years GM experience required; degree in business management preferred.

Qualifications

• 5+ years of experience as a Restaurant General Manager.
• Associates or Bachelor's degree in business management.
• Proven leadership and staff development abilities.
• Experience managing large-scale restaurants; knowledge of Bay Area industry; Spanish a plus.

Responsibilities

• Recruit, hire and train all restaurant staff.
• Schedule employees for proper shift coverage.
• Streamline processes to improve guest experience.
• Monitor restaurant finances including sales and expenses.
• Enforce food-handling regulations and guest safety.
• Promote the restaurant and attract new customers.
• Handle and resolve customer complaints effectively.
• Complete sales, inventory and attendance reports.
• Manage budgets and P/L for the venue.
• Recruiting and training HR objectives.
• Maintain sanitation standards and safe facilities.
• Keep up with industry trends and best practices.

Skills

Leadership

People management

Budgeting

Forecasting

Hiring & training

Operations management

Customer service

Spanish (optional)

Education

Associates or Bachelor's degree in business management

Job description

This General Manager must be comfortable managing multiple operations and wearing multiple hats. As a General Manager of the restaurant, you are the head of a dining establishment. You will inspire leadership to a team that will motivate them to work harder and more effectively. You will work with your team to develop strategies that reduce costs and increase sales within the company. You will ensure that patrons have a positive experience when dining in the restaurant.

Duties and responsibilities:

• Recruiting, hiring and training all restaurant staff, including servers and hosts
• Scheduling employees to ensure shifts have proper coverage
• Streamlining the restaurant processes to improve the guest experience
• Monitoring restaurant finances, including sales and expenses
• Enforcing food-handling regulations and other guidelines to maintain and ensure guest safety
• Promoting the restaurant and finding ways to bring in more customers
• Appropriately handling and resolving customer complaints
• Completing necessary paperwork, such as sales, inventory and staff attendance reports
• Meeting agreed organizational performance plans within agreed budgets and timeframes
• Manages and controls department expenditure, staying within agreed budgets and being cognizant of P/L for venue
• Accomplishing restaurant and bar human resource objectives by recruiting, selecting, and training
• Maintaining a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures
• Maintaining professional and technical knowledge by tracking emerging trends in the restaurant industry
• Controlling cash and other receipts by adhering to cash handling and recognition procedures in accordance with restaurant policies and procedures
• Accomplishing company goals by accepting ownership for accomplishing new and different requests

Skills and qualifications:

• Strong leadership, motivational and people skills
• Strong food and beverage knowledge
• Extreme attention to detail
• Excellent organizational skills
• Excellent verbal and written communication skills
• Entrepreneurial mindset
• Outstanding service skills
• Experience with opening new restaurants
• Comfort working with budgets, payroll, revenue, and forecasting
• Incredible work ethic
• Self-motivated
• Experience managing large-scale restaurants a plus
• Knowledge of the Bay Area restaurant industry a plus
• Proficiency in Spanish is a plus

Education and Experience Requirements:

• 5+ years of experience as a Restaurant General Manager
• Associates or Bachelor’s degree in business management