General Manager

McCalls Catering & Events; San Jose (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401(k)

Paid time off

Job summary

McCall’s Catering and Events in San Francisco is seeking an experienced Restaurant General Manager to lead the opening and ongoing operations of a new upscale casual dining concept. You’ll oversee front- and back-of-house performance, guest experience, and profitability.

The role requires proven hospitality leadership, strong financial acumen, and hands-on people management. Ideal candidates reside within easy commuting distance of the SF office, with a track record of delivering high standards

Qualifications

• Proven experience as Restaurant Manager or similar leadership role.
• Strong customer service leadership with guest-focused mindset.
• Excellent knowledge of food and beverage operations.
• Experience across front- and back-of-house management.
• Proficient with restaurant management systems and POS.

Responsibilities

• Coordinate daily front- and back-of-house operations with department heads.
• Deliver high service standards and maximize guest satisfaction.
• Respond promptly to customer concerns and feedback.
• Organize and supervise staff shifts and rosters.
• Review staff performance and provide regular coaching.
• Support recruitment, training and development initiatives.

Skills

Leadership

Customer service

Operations management

Team development

Communication

Food & beverage knowledge

Education

BSc in Business Administration or Hospitality Management

Culinary training

Food Handler certification

ABC certification

Tools

Square

Toast

OpenTable

Job description

Restaurant General Manager – Upscale Casual Dining

McCall’s Catering and Events is looking for an experienced Restaurant General Manager to help open, operate and lead an exciting new project in San Francisco.

We currently operate six high-volume cafés, restaurants and coffee bars across the city and have built a strong reputation for high standards, excellent service and quality food over more than 46 years in business.

This is a great opportunity to join an experienced hospitality team and play a key role in the successful opening and ongoing operation of a new upscale casual dining concept.

Candidates should reside within an easy commuting distance, ideally within 60 miles, of our San Francisco office location.

The role

As Restaurant General Manager, you’ll lead all aspects of the restaurant, ensuring smooth day-to-day operations, strong team performance and an excellent customer experience.

You’ll work across both front and back of house, helping maintain high standards across service, food quality, productivity and profitability.

Responsibilities

• Coordinate daily front- and back-of-house operations alongside department heads
• Deliver high standards of food and beverage service and maximize customer satisfaction
• Respond quickly and professionally to customer concerns
• Organize and supervise shifts
• Review staff performance and provide regular feedback
• Support recruitment, training and development of new and existing employees
• Monitor product quality and work with vendors where required
• Manage operating costs and identify ways to reduce waste
• Ensure compliance with sanitation, food safety and restaurant regulations
• Prepare weekly, monthly and annual revenue and expense reports
• Support the restaurant’s image within the local community
• Assist with restaurant events and local marketing activity
• Implement policies and procedures that support effective restaurant operations

Requirements

• Proven experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar
• Strong customer service experience in a management role
• Excellent knowledge of food and beverage operations
• Experience across both front and back of house
• Strong food and wine knowledge
• Experience with restaurant management systems such as Square, Toast and OpenTable
• Good financial management skills
• Strong leadership, organization and problem-solving ability
• Excellent communication and people management skills
• Experience in event planning and social media is an advantage
• BSc in Business Administration, Hospitality Management or culinary training is a plus
• Food Handler certification and ABC certification
• Good knowledge of food health and safety regulations

What’s next

If you’re an experienced restaurant leader looking for a new challenge with an established San Francisco hospitality business, we’d love to hear from you.

Health, dental, and vision coverage

401(k)

Paid time off

Supportive and collaborative team

Opportunity to play a key role in a new venture

Genuine scope to influence future growth