General Manager

Museum of Illusions; San Francisco (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible spending account

Commuter benefits

401k with match

Paid vacation

Job summary

Museum of Illusions in San Francisco, CA, is seeking a proactive leader to oversee operations and management of the museum team. You will hire, train, and guide a ~15-person staff, driving high performance and exceptional guest experiences.

You will manage all business functions, contribute to revenue growth, and coordinate with marketing and sales on events. The role requires strong communication and relationship-building skills and a willingness to work weekends and holidays.

Qualifications

• 2+ years of experience in business administration, operations, or management roles.
• Experience in a leadership role.
• Ability to lead a team.
• Experience in budgeting and P&L responsibility.
• Exceptional communication and interpersonal skills.
• Ability to cultivate long term relationships with partners and the community.
• Experience in hospitality and/or entertainment industry is preferred.
• Enthusiastic with a go-getter attitude.
• Proactive, organized, accountable, trustworthy.
• Weekend and holiday schedule required.

Responsibilities

• Lead the museum team (~15 people). Hire and train as needed. Establish and nurture a high-performance culture within the museum team.
• Manage all business functions, ensuring stable operations and contributing to revenue growth and profitability.
• Execute marketing and sales events under the direction of the sales and marketing teams.
• Act as spokesperson to the community and media, forging relationships with local organizations, educational institutions, and business clients.
• Supervise day-to-day museum operations, ensuring smooth workflow and optimizing processes for efficiency.
• Maintain high standards of product, services, and customer experience to ensure visitor satisfaction.
• Collaborate with other Museums of Illusions to share best practices and develop new customer experiences.
• Ensure operations comply with all regulations and laws, and keep stakeholders informed with regular reports.
• Attend local community events, business meetings, and networking events to promote Museum of Illusions.

Skills

Leadership

Budgeting

P&L responsibility

Communication

Relationship building

Hospitality/Entertainment experience

Proactive/Organized

Team leadership

Job description

About Museum of Illusions

Museum of Illusions is a globally recognized immersive attractions brand bringing mind-bending optical ilus...

What You Will Do

• Willingness to perform the most effective role.

• Leadthe museum team (~15people).Hire and train as needed.Establish and nurture a high-performance culture within the museum team.

• Supportthe success ofMuseum ofIllusions:managingall business functions, ensuring stableoperationsand contributing to revenue growth and profitability.

• Executemarketing and saleseventsunder thedirection of thesales and marketing teams.

• Act asMuseum ofIllusions’spokesperson to the community and media, forging relationships with local organizations, educational institutions, and business clients.

• Supervise the day-to-day operation of the museum in line withMuseum of Illusionscompany policies and procedures, ensuring smooth workflow, andoptimizingprocesses for maximum efficiency.

• Maintain a high standard of product, services, and customer experience, ensuring visitor satisfaction and engagement.

• Collaborate with otherMuseums of Illusionsto share best practices and develop new customer experience concepts.

• Ensure the museumoperatesin compliance with all relevant regulations and laws.

• Keep stakeholders informed about the company’s performance through regular reports.

• Regularlyattend local community events, business meetings, and networking events to promoteMuseum of Illusions.

• Act as a brand ambassador forMuseum of Illusionsin all interactions, effectively communicating the museum’smission,valuesand unique offerings.

What We Are Looking For

• 2+ years of experience in business administration, operations,ormanagementroleshighly desired.

• Experience in a leadership rolerequired.

• Ability to lead a team.

• Experience in budgeting and P&L responsibility.

• Exceptional communication and interpersonal skills.

• Ability to cultivate long term relationships with partners and the community.

• Experience inhospitalityand/or entertainment industry ispreferred.

• Enthusiastic witha go-getter/can-doattitude.

• Proactive, organized, accountable, trustworthy.

• Schedulerequiresweekend and holiday work.

Physical Requirements/Demands

• Must be able to use hands and fingers to type on a keyboard, use alaptopand other office equipment.

• Must be able to ascend/descend flights of stairs.

• Must be able to bend, stoop, kneel, crawl, crouch, and squat.

• Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, and sexes.

• Must be able to lift 25lbs.

• Must be able to work both indoors and outdoors.

• Must be able to use sight to detect,determine, perceive,observe, inspect, and assess situations.

Salary, Perks and Benefits

• Salary range $80,000-$90,000

• Bonus Opportunity!

• Medical, Dental, Vision, Life and Disability Insurance, Flexible Spending and Commuter Benefit Accounts!

• 401k Retirement Plan with immediate company match!

• 20 days paid vacation annually!