General Manager

Beyond Illusion LLC; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus Opportunity!

Medical, Dental, Vision, Life and Disb

401k Retirement Plan with immediate

20 days paid vacation annually!

Job summary

Museum of Illusions is seeking a dynamic operations leader to oversee our New York location. You will manage a team of about 15 staff, hire and train as needed, and foster a high-performance culture focused on guest experience and efficiency.

You will coordinate business functions, support revenue growth, execute marketing events with the sales team, and act as the brand ambassador in the community, schools, and local businesses.

Qualifications

• 2+ years in business administration, operations, or management roles.
• Experience in a leadership role and ability to lead a team.
• Experience in budgeting and P&L responsibility.
• Excellent communication and interpersonal skills.
• Ability to build long-term partnerships with the community.
• Hospitality/entertainment experience preferred.

Responsibilities

• Lead the museum team (~15 people) and hire/train as needed.
• Establish a high-performance culture and ensure smooth operations.
• Support revenue growth and profitability through operations and events.
• Execute marketing and sales events under the direction of the sales and marketing teams.
• Act as a spokesperson to the community and media and forge relationships with local organizations.
• Supervise day-to-day museum operations ensuring guest satisfaction and compliance with policies.
• Attend local events and networking to promote Museum of Illusions.
• Collaborate with other locations to share best practices and develop new concepts.

Skills

Leadership

Budgeting

P&L

Communication

Relationship building

Hospitality/Entertainment

Go-getter

Proactive

Job description

About Museum of Illusions

Museum of Illusions is a globally recognized immersive attractions brand bringing mind-bending optical interactions, and playful educational exhibits to guests of all ages. With locations across the world, we create unforgettable moments that spark curiosity, laughter, and wonder. Our team is passionate about delivering seamless, guest-first experiences from the moment a ticket is purchased to the final exhibit walked through.

What You Will Do

Willingness to perform the most effective role.

Lead the museum team (~15 people). Hire and train as needed. Establish and nurture a high-performance culture within the museum team. Support the success of Museum of Illusions: managing all business functions, ensuring stable operations and contributing to revenue growth and profitability. Execute marketing and sales events under the direction of the sales and marketing teams. Act asMuseum of Illusions’spokesperson to the community and media, forging relationships with local organizations, educational institutions, and business clients. Supervise the day-to-day operation of the museum in line withMuseum of Illusionscompany policies and procedures, ensuring smooth workflow, andoptimizingprocesses for maximum efficiency. Maintain a high standard of product, services, and customer experience, ensuring visitor satisfaction and engagement. Collaborate with otherMuseums of Illusions to share best practices and develop new customer experience concepts. Ensure the museumoperatesin compliance with all relevant regulations and laws. Keep stakeholders informed about the company's performance through regular reports. Regularlyattend local community events, business meetings, and networking events to promoteMuseum of Illusions. Act as a brand ambassador forMuseum of Illusionsin all interactions, effectively communicating the museum’s mission, values and unique offerings.

What We Are Looking For

2+ years of experience in business administration, operations, or management roles highly desired. Experience in a leadership role required. Ability to lead a team. Experience in budgeting and P&L responsibility. Exceptional communication and interpersonal skills. Ability to cultivate long term relationships with partners and the community. Experience in hospitality and/or entertainment industry is preferred. Enthusiastic with a go-getter/can-doattitude. Proactive, organized, accountable, trustworthy.

Schedule requires weekend and holiday work.

Physical Requirements/Demands

• Must be able to use hands and fingers to type on a keyboard, use a laptop and other office equipment.
• Must be able to ascend/descend flights of stairs.
• Must be able to bend, stoop, kneel, crawl, crouch, and squat.
• Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, and sexes.
• Must be able to lift 25lbs.
• Must be able to work both indoors and outdoors.
• Must be able to use sight to detect,determine, perceive,observe, inspect, and assess situations.

Perks and Benefits

• Bonus Opportunity!
• Medical, Dental, Vision, Life and Disability Insurance, Flexible Spending and Commuter Benefit Accounts!
• 401k Retirement Plan with immediate company match!
• 20 days paid vacation annually!

Company Statement: Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

www.museumofillusions.com Museum of Illusions is the world's largest and fastest growing museum chain, with over 70 locations worldwide. We have welcomed over 20 million visitors globally since 2015! Museum of Illusions is a visual, sensory, and educational entertainment experience designed to engage your sense of wonder and shift your perspective through the science behind optical illusions. Our team is passionate about delivering seamless, guest-first experiences from the moment a ticket is purchased to the final exhibit walked through. Our corporate team is the engine behind our continued growth, providing the strategy, support, and innovation that empower our museums around the world. Join us and help shape the future of Museum of Illusions while making a meaningful impact across our global organization.

Muzej iluzija najveći je i najbrže rastući lanac muzeja na svijetu, s više od 70 lokacija diljem svijeta. Od 2015. godine ugostili smo više od 20 milijuna posjetitelja na globalnoj razini! Muzej iluzija pruža vizualno, osjetilno i edukativno iskustvo zabave osmišljeno kako bi potaknulo vašu znatiželju i promijenilo vašu perspektivu kroz znanost koja stoji iza optičkih iluzija. Naš je tim strastveno posvećen pružanju besprijekornog iskustva u kojem su gosti na prvom mjestu – od trenutka kada kupe ulaznicu pa sve do posljednjeg eksponata koji razgledaju. Naš korporativni tim pokretačka je snaga našeg kontinuiranog rasta, pružajući strategiju, podršku i inovacije koje osnažuju naše muzeje diljem svijeta. Pridružite nam se i pomozite oblikovati budućnost Muzeja iluzija, istovremeno ostvarujući značajan utjecaj u cijeloj našoj globalnoj organizaciji.