General Manager

Museum of Illusions; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus Opportunity!

Medical, Dental, Vision, Life and Dis/

401k Retirement Plan with immediate公司匹

Job summary

Museum of Illusions, New York, seeks an experienced operations leader to run day-to-day museum activities and drive revenue growth. You will manage a ~15-person team, hire/train, ensure top guest experiences, and collaborate across departments to deliver exceptional experiences.

The role requires weekend/holiday work, strong leadership, budgeting and relationship-building skills, and a passion for hospitality and entertainment. Join a brand focused on curiosity and wonder.

Qualifications

• 2+ years of experience in business administration, operations, or management roles.
• Experience in a leadership role is required.
• Ability to lead a team.
• Experience in budgeting and P&L responsibility.
• Exceptional communication and interpersonal skills.
• Ability to cultivate long term relationships with partners and the community.
• Experience in hospitality and/or entertainment industry is preferred.
• Enthusiastic with a go-getter/can-do attitude.
• Proactive, organized, accountable, trustworthy.
• Schedule requires weekend and holiday work.

Responsibilities

• Lead the museum team (~15 people). Hire and train as needed; establish and nurture a high-performance culture.
• Manage all business functions, ensuring stable operations and contributing to revenue growth and profitability.
• Execute marketing and sales events under the direction of the sales and marketing teams.
• Act as spokesperson to the community and media; forge relationships with local organizations, educational institutions, and business clients.
• Oversee day-to-day operations; optimize processes for maximum efficiency.
• Maintain high standards of product, services, and customer experience; ensure visitor satisfaction.
• Collaborate with other Museums of Illusions to share best practices and develop new experiences.
• Ensure compliance with relevant regulations and laws.
• Keep stakeholders informed about performance with regular reports.
• Attend local events to promote Museum of Illusions.
• Act as brand ambassador in all interactions; communicate mission and offerings clearly.

Skills

Team leadership

Budgeting

P&L management

Communication

Relationship building

Hospitality/Entertainment

Go-getter attitude

Organizational skills

Weekend/holiday availability

Job description

About Museum of Illusions

Museum of Illusions is a globally recognized immersive attractions brand bringing mind-bending optical illnesses, interactive installations, and playful educational exhibits to guests of all ages. With locations across the world, we create unforgettable moments that spark curiosity, laughter, and wonder. Our team is passionate about delivering seamless, guest-first experiences from the moment a ticket is purchased to the final exhibit walked through.

What You Will Do

• Willingness to perform the most effective role.

• Leadthe museum team (~15people).Hire and train as needed.Establish and nurture a high-performance culture within the museum team.

• Supportthe success ofMuseum ofIllusions:managingall business functions, ensuring stableoperationsand contributing to revenue growth and profitability.

• Executemarketing and saleseventsunder thedirection of thesales and marketing teams.

• Act asMuseum ofIllusions’spokesperson to the community and media, forging relationships with local organizations, educational institutions, and business clients.

• Supervise the day-to-day operation of the museum in line withMuseum of Illusionscompany policies and procedures, ensuring smooth workflow, andoptimizingprocesses for maximum efficiency.

• Maintain a high standard of product, services, and customer experience, ensuring visitor satisfaction and engagement.

• Collaborate with otherMuseums of Illusionsto share best practices and develop new customer experience concepts.

• Ensure the museumoperatesin compliance with all relevant regulations and laws.

• Keep stakeholders informed about the company’s performance through regular reports.

• Regularlyattend local community events, business meetings, and networking events to promoteMuseum of Illusions.

• Act as a brand ambassador forMuseum of Illusionsin all interactions, effectively communicating the museum’smission,valuesand unique offerings.

What We Are Looking For

• 2+ years of experience in business administration, operations,ormanagementroleshighly desired.

• Experience in a leadership rolerequired.

• Ability to lead a team.

• Experience in budgeting and P&L responsibility.

• Exceptional communication and interpersonal skills.

• Ability to cultivate long term relationships with partners and the community.

• Experience inhospitalityand/or entertainment industry ispreferred.

• Enthusiastic witha go-getter/can-doattitude.

• Proactive, organized, accountable, trustworthy.

• Schedulerequiresweekend and holiday work.

Physical Requirements/Demands

• Must be able to use hands and fingers to type on a keyboard, use alaptopand other office equipment.

• Must be able to ascend/descend flights of stairs.

• Must be able to bend, stoop, kneel, crawl, crouch, and squat.

• Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, and sexes.

• Must be able to lift 25lbs.

• Must be able to work both indoors and outdoors.

• Must be able to use sight to detect,determine, perceive,observe, inspect, and assess situations.

Perks and Benefits

• Bonus Opportunity!
• Medical, Dental, Vision, Life and Disability Insurance, Flexible Spending and Commuter Benefit Accounts!
• 401k Retirement Plan with immediate company match!
• 20 days paid vacation annually!

Company Statement: Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

www.museumofillusions.com