General Manager

Kidder Mathews LLC; San Francisco (CA); On-site; USD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a General Manager to oversee the operations of a premier office building. This pivotal role involves leading a dedicated team, ensuring top-notch property management, and maintaining strong client relationships. The ideal candidate will bring over a decade of experience in commercial property management, showcasing exceptional leadership and financial acumen. You will be responsible for tenant relations, financial reporting, and operational excellence, all while fostering a positive work environment. Join a company that values professionalism and innovation in the property management sector.

Qualifications

• 10+ years in commercial Property Management with senior experience.
• Strong financial acumen and knowledge of property management processes.

Responsibilities

• Manage day-to-day operations of a Class A office building.
• Oversee tenant relations and ensure high-quality property management.
• Control procurement and contracting processes as per client policies.

Skills

Property Management

Financial Analysis

Leadership

Communication Skills

Customer Service

Negotiation

Analytical Skills

Organizational Skills

Education

Bachelor's Degree

Job description

870 Market St, San Francisco, CA 94102, USA Req #973

Monday, May 5, 2025

JOB SUMMARY

The General Manager is primarily responsible for the day-to-day management of all aspects of operation of a Class A office building including supervision of the staff, in accordance with the goals and objectives of the individual property owners and the mission of Kidder Mathews Asset Services Division. A high level of professionalism and property management client relationship management is required.

ESSENTIAL FUNCTIONS

Supervision:

• Manage and lead employees of the Asset Services Team including recruiting support, onboarding, supervision, scheduling, training, development, evaluation, and disciplinary action of employees
• Provide coaching, direction, and leadership to employee in order to achieve company and client results
• Promote and maintain a positive working environment in alignment with Kidder Mathews values and culture

Property Operations:

• Responds to and resolves tenant concerns; meets with tenants as required to ensure that tenants needs are met, and that high quality property management service is achieved
• Ensure monthly physical site inspections are completed; partner with contractors/building engineers to follow through on any needed repairs or maintenance
• Interface with site vendors and contractors to ensure prompt response to maintenance issues
• Ensure on-going contracted vendor services are performed on schedule and on budget, ensuring services meet contract specifications
• Ensure regulatory compliance and effective management of risk and liability for client
• Request/review/recommend bids for contracted services
• Monitor and enforce the terms of all lease agreements, the billing and payment of rents in compliance with the leases
• Oversee and approve the creation and maintenance of all site-specific documentation and initiatives including, but not limited to, client handbooks, client anniversary programs, and other client retention programs, training meeting for clients, site operations manuals and emergency procedures.
• Partner with Building Engineers or contracted maintenance vendors to schedule repairs and work orders
• Act proactively to identify opportunities to add value to clients and client’s assets

Financial and Reporting:

• Control the procurement, contracting, and expenditure processes per policies of the client
• Partner with clients Accounting Team to ensure the client’s policies and procedures, are adhered to.
• Review and approve, within prescribed limits of authority, vendor and contractor invoices
• Provide financial analysis for new leases and lease renewals
• Oversee the preparation of the annual budget and management plan, monthly financial reports, variance reports and CAM reconciliations for the client
• Hold final accountability for annual budgets
• Review monthly operating statements as prepared by Property Accountant
• Generate and/or review and finalize reports prior to delivering to the client.
• Adhere to the approved budget with primary responsibility for cash flow forecasts, reforecasts, and funding requests

Leasing:

• Meet with clients and negotiate lease renewals in accordance with Client’s specified lease perimeters, as appropriate
• Prepare financial analysis for new leases and lease renewals, as required by client
• Encourage and promote cohesive and collaborative relationship with listing agent(s).
• Ensure all vacant space is in “market ready” condition based on individual client requirements
• Take proactive approach to leasing and referral opportunities
• Ensure team is overseeing vendors and accountability measures are in place

Tenant and client Relations:

• Maintain courteous, professional, service-oriented rapport with tenants and clients
• Promote and foster confident, comfortable relationships with tenants and clients
• Oversee supervision of tenant move in and move out process and conduct move in and move out walk throughs with client
• Oversee new tenant orientation
• Oversee tenant “welcome package” for new assignments
• Ensure processes and processes and procedures are in place for the following (not limited to): certificates of insurance tracking for clients and vendors, work order systems and tracking of preventative and proactive work orders, above standard bill back
• Attend construction meetings
• Partner with Construction Manager and General Contractor to ensure schedules are met and improvements are performed in accordance with client requirements and building standards
• Conduct walk throughs, as needed, with Construction Manager and General Contractor and clients during construction process
• Oversee all construction projects and delegate components of the projects, where possible, to ensure accurate and timely completion

Corporate:

• Promote and foster courteous, professional, and collaborative relationships with co-workers and members of other Kidder Mathews divisions
• Administer Client Agreement, to include tracking renewal and expiration dates, fee increases, report and budget due dates, etc.
• Prepare annual corporate operating budget
• Review and collect receivables from tenants
• Review monthly operating statements for assigned clients
• Full Profit & Loss accountability for assigned clients
• Take proactive approach to identify and capture new business, referral, or consulting opportunities
• Implement strategic management plan for the asset including a major repositioning
• Ensure that all site operations are in compliance with established policies and procedures of client and Kidder Mathews, and are consistent with client’s overall objectives

OTHER FUNCTIONS

• Perform other duties or projects as requested or required

ESSENTIAL QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITY

• Ability to work with minimal supervision and lead by example
• Ability to read, understand and abstract leases and contracts
• Ability to recognize high quality maintenance work
• Ability to compose a high-quality business letters, annual budgets, management plans and financial reports
• Excellent communication and organizational skills. Ability to build relationships with clients, vendors and internal partners
• Professional communication etiquette with strong oral and written communication skills
• Ability to prioritize, multi-task and utilize resources to execute tasks in order to meet daily, weekly and monthly deadlines
• Accurate, attentive, detail oriented, with strong analytical skills
• Demonstrated financial analysis skills
• Demonstrated understanding of the budgeting process
• Ability to speak, write and understand English
• Ability to function in a team environment, lead and motivate employees
• Strong customer service skills with the ability to interface with prospective clients, owners, employees, and management
• Demonstrated initiative and trouble shooting skills
• Ability to work outside of normal office hours to meet various deadlines
• Demonstrated ability to follow through and complete tasks
• Willingness and demonstration of professional development and continual learning
• Ability to travel locally
• Must have working vehicle, valid driver license and current auto insurance

EDUCATION/EDUCATION

• Bachelor’s Degree or a combination of education and experience

REQUIRED KNOWLEDGE

• Strong knowledge of Property Management processes and procedures
• Strong knowledge of financial acumen
• Strong knowledge of people management

EXPERIENCE REQUIRED

• 10+ years of commercial Property Management and Senior Property Management experience, asset repositioning experience preferred
• 8+ years of experience in analyzing and negotiating commercial lease and/or contract language
• 8+ years’ experience managing employees

WORK ENVIRONMENT

• This is a standard office environment with standard office noise like talking, office equipment, etc.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to talk and hear. This position is rarely active but may require standing, walking, bending, kneeling, stooping and crouching. The employee must frequently sit and use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. The employee must be able to drive for short to moderate distances and/or times. The employee must sometimes lift and/or move items up to 10 pounds. The employee must often walk through the outdoors and various terrain environments. The employee may be required to access building roof and mechanical areas.

SUPERVISORY RESPONSIBILITIES

• Manage Asset Services, Client Services and Engineering Team Members
• 870 Market St, San Francisco, CA 94102, USA