General Manager

High Country Search Group; Sacramento (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

High Country Search Group is seeking an Operations Manager for a growing waste services client in Sacramento. This hands-on leadership role requires 5–7 years of ops experience, leading field teams, managing day-to-day operations, and driving service delivery in a fast-paced environment.

You will develop new business opportunities, maintain customer relationships, monitor safety and performance, and use CRM and fleets software to optimize operations.

Qualifications

• 5–7 years of professional operations experience.
• Experience leading people and managing day-to-day operations.
• Strong business development and customer relationship skills.
• Hands-on leadership style and ability to work independently.
• Proficient with CRM systems and operational software.

Responsibilities

• Oversee daily operations and ensure reliable service.
• Lead a small field team and foster accountability.
• Coordinate scheduling, equipment readiness, and field activities.
• Monitor safety, service quality, and efficiency.
• Maintain customer relationships and pursue new opportunities.
• Support meetings, site visits, proposals, and closings.
• Manage expenses, invoicing, and collections.
• Identify process improvements to reduce costs and grow revenue.
• Use CRM and fleet management tech to run operations.
• Step into the field as needed.

Skills

People leadership

Business development

CRM experience

Problem solving

Communication skills

Organizational skills

Decision making

Field operations

Tools

CRM software

Fleet management software

Operational software

Job description

Our client is a growing, entrepreneurial waste services company looking for an Operations Manager to help lead and grow its local business. This is a hands‑on leadership opportunity for someone with 5–7 years of experience who enjoys wearing multiple hats and having a direct impact on the business.

Working with a small, close‑knit team, this person will oversee day‑to‑day operations while also helping develop new business and strengthen customer relationships. The ideal candidate is a natural problem‑solver, organized, self‑motivated, and comfortable working in an environment where there is no shortage of things to do.

What You'll Do

• Oversee daily operations and ensure customers receive reliable, responsive service.
• Lead and support a small team of field employees, creating a positive and accountable work environment.
• Coordinate scheduling, equipment readiness, maintenance, and day‑to‑day field activities.
• Monitor safety, service quality, and operational efficiency.
• Maintain strong relationships with existing customers and proactively address issues before they become problems.
• Help identify and develop new business opportunities within the local market.
• Participate in customer meetings, site visits, demonstrations, proposals, and closing new business.
• Monitor business performance, expenses, invoicing, and collections.
• Identify opportunities to improve processes, reduce costs, and increase revenue.
• Use CRM, fleet management, and other technology to manage customers, operations, and business activity.
• Step into the field and work alongside the team when needed.

What We're Looking For

• 5–7 years of professional experience, ideally in operations, field services, waste services, construction services, industrial services, or a similar environment.
• Experience leading people and managing day‑to‑day business operations.
• Strong business development and customer relationship skills.
• Comfortable identifying opportunities, developing relationships, and helping close new business.
• Hands‑on leadership style—you enjoy being involved in the business rather than managing exclusively from a desk.
• Strong organizational and problem‑solving skills.
• Ability to prioritize competing demands and make decisions independently.
• Comfortable working with business technology, CRM systems, and operational software.
• Strong communication skills and a professional approach with customers and employees.
• Valid driver's license and willingness to operate commercial equipment after training.

Why This Opportunity?

• Entrepreneurial environment: Work directly with leadership and have a meaningful voice in how the business grows.
• Small, close‑knit team: Lead a team where your presence and leadership make a visible difference.
• Variety: Combine operations leadership, customer management, and business development.
• Autonomy: Take ownership of your responsibilities and solve problems without unnecessary layers of management.
• Growth opportunity: Join a growing business with the potential to expand its team, customer base, and market presence.