General Manager

Remix; Rochester (MN); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Relocation coverage

Free medical plans

401(k) matching

Job summary

Via is seeking a General Manager to run its first-of-its-kind intermodal transit service in Rochester, MN. You will lead daily on-site operations, coordinate drivers, dispatchers, mechanics, and ground staff, and partner with Via's leadership and external partners.

This is a fast-paced, people-focused role that blends entrepreneurship, business development and operations management. You will build processes, measure KPIs, report results weekly, ensure regulatory compliance, and strive to deliver

Qualifications

• Minimum 5+ years of experience in operations management or similar role.
• Bachelor's degree required.
• Ability to thrive in a fast-paced environment and take ownership.

Responsibilities

• Manage the on-site daily operations of Via’s service in Rochester, MN.
• Prioritize operational issues as real-time point of contact for drivers and dispatchers; schedule a round-the-clock team.
• Lead, coach and develop a large team of drivers, dispatchers, mechanics, and other on-ground staff.
• Be the face of the operation; develop relationships with driver partners, customers, community leaders and local organizations.
• Liaise with Via senior management and external partners.
• Develop clear metrics for the team and report weekly results against KPIs.
• Prepare reports and analyze data to improve operational processes and efficiency.
• Ensure compliance with all relevant policies and regulations.

Skills

Operations management

People leadership

Stakeholder management

Data-driven decision making

Project management

Communication

Education

Bachelor's degree

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You'll Do:

• Manage the on-site daily operations of Via’s service in Rochester, MN
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
• Lead, coach and develop a large team of drivers, dispatchers, mechanics, and other on the ground team members: fostering a collaborative, cohesive, and energetic environment
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations

Who You Are:

• Experienced operations manager, with a minimum of 5+ years of experience and hold a Bachelor's degree
• Must be local or willing to relocate to Rochester, MN
• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• Savvy and tactful communicator: you intuitively find the right tone in every situation
• Foster a culture deeply committed to providing a world class customer service experience
• Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• Have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
• Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• Problem solver; you don’t accept the status quo and are always looking for creative solutions

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Base salary range: $110,000-$160,000 / year
• Relocation coverage available
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Via is an equal opportunity employer.