General Manager, Midwest Region New Multiple Locations Available

Via Transportation, Inc.; Sioux Falls, Rochester (SD, MN); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via Transportation, Inc. is seeking a General Manager to lead an intermodal transit service in the Midwest. You will build and run a large, people-focused operation, balancing entrepreneurship with operations management in a fast-paced tech environment.

You'll manage on-site teams of drivers, dispatchers, mechanics and support staff, develop KPIs, report performance weekly, and ensure compliance with all policies while delivering world-class customer service.

Qualifications

• 5+ years of operations management experience.
• Bachelor's degree required.
• Relocation to Sioux Falls, SD or Rochester, MN may be needed.
• Strong leadership and people development skills.
• Excellent communication and customer service orientation.

Responsibilities

• Manage on-site daily operations of Via’s Midwest service.
• Prioritize issues and coordinate scheduling for drivers and dispatchers.
• Lead and develop a large team of drivers, dispatchers, mechanics, and on-ground staff.
• Build relationships with driver partners, customers, community leaders, and organizations.
• Collaborate with Via senior management and external partners.
• Define team KPIs and report weekly results and priorities.
• Prepare reports and analyze data to improve processes and efficiency.
• Ensure compliance with all applicable policies and regulations.

Skills

Operations management

Leadership

Communication

Problem solving

Adaptability

Time management

Education

Bachelor's degree

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You’ll Do

• Manage the on-site daily operations of Via’s service in the Midwest region
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
• Lead, coach and develop a large team of drivers, dispatchers, mechanics, and other on the ground team members: fostering a collaborative, cohesive, and energetic environment
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations

Who You Are

• Experienced operations manager, with a minimum of 5+ years of experience and hold a Bachelor's degree
• Must be local to one of Via's operations or willing to relocate (eg. Sioux Falls, SD; Rochester, MN)
• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• Savvy and tactful communicator: you intuitively find the right tone in every situation
• Foster a culture deeply committed to providing a world class customer service experience
• Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• Have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
• Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• Problem solver; you don’t accept the status quo and are always looking for creative solutions

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Base salary range: $110,000-$160,000 / year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Via is an equal opportunity employer.