General Manager

Remix; City of Elmira (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

401K matching

Free medical plans

Job summary

Via is hiring a General Manager to lead the on-site operations around Chemung County, managing dispatch, drivers, and local partnerships. You will build a high-performing team, set weekly KPIs, and drive customer satisfaction in a fast-paced, autonomous role.

The role requires 6+ years in operations management, strong communication, and proven leadership of support teams. A drug test, background check, and MVR are required.

Qualifications

• Minimum 6+ years of experience in operations management.
• Independent self-starter who thrives in fast-paced environments with high responsibility.
• Strong communication skills and ability to build relationships with drivers, dispatchers, customers and partners.
• Detail-oriented executor who works autonomously and delivers results.
• Proven leadership experience managing on-site teams and support staff.
• Experience in transit is a plus.
• Successful completion of a drug test, background check, and motor vehicle records check is mandatory.

Responsibilities

• Manage on-site daily operations of Via’s service around Chemung County.
• Prioritize operational issues and coordinate real-time dispatch for round-the-clock team.
• Mentor the on-site dispatchers and shift managers.
• Develop relationships with driver partners, customers, community leaders, and local organizations.
• Liaise with Via senior management and external partners.
• Develop KPIs, report weekly results, and analyze data to improve efficiency and customer satisfaction.
• Ensure compliance with all applicable policies, procedures, and regulations.
• Lead and coach a diverse, collaborative team of drivers.

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You'll Do:

• Manage the on-site daily operations of Via’s service around Chemung County
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

• Experienced operations manager, with a minimum of 6+ years of experience
• You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• You are a savvy and tactful communicator: you intuitively find the right tone in every situation
• You desire to foster a culture deeply committed to providing a world class customer service experience
• You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously
• You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
• You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
• You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
• You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
• Experience working in transit a plus
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Base salary range: $110,000-$160,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride?

Via is an equal opportunity employer.