General Manager

Qualified Recruiter, LLC; Richmond (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

Qualified Recruiter, LLC is seeking an experienced General Manager to lead end-to-end operations for a high-volume convenience retail and foodservice location in Richmond, VA. This hands-on operator thrives in a 24/7 environment and is focused on people development, customer experiences, and strong financial results.

The GM will own profitability, safety, service quality, and compliance, while building a culture of accountability, coaching teams across shifts, and delivering consistent

Qualifications

• Bachelor's degree in Business, Management, or related field preferred.
• Experience leading operations in retail, foodservice, convenience retail, or fuel environments.
• Demonstrated success hiring, training, performance management, and employee development.
• Experience with labor planning, scheduling, expense management, and resource allocation.
• Strong financial acumen, including experience analyzing P&L and driving results.
• Proven ability to implement change and deliver measurable improvements.
• Experience across multiple areas of store operations; foodservice experience is preferred.
• ServSafe certification preferred.
• Leadership, communication, coaching, and interpersonal skills.
• Ability to work in a 24/7 operation, including nights, weekends, and holidays.

Responsibilities

• Own store performance and achieve or exceed financial targets (sales, profitability, KPIs).
• Analyze financial reports and P&L to identify trends and opportunities to improve profitability.
• Manage inventory, labor, expenses, waste, and other costs.
• Ensure safety, service, quality, and efficiency standards are met.
• Maintain compliance with policies and regulations.
• Lead hiring, staffing, scheduling, onboarding and workforce planning for a 24/7 operation.
• Recruit, coach, develop, recognize, and retain a high-performing team.
• Provide ongoing feedback and development opportunities to staff.
• Foster an inclusive, collaborative workplace built on respect and accountability.
• Deliver exceptional customer experiences and address feedback and concerns.
• Lead change initiatives and implement new processes and priorities.
• Collaborate with partners and leverage resources to improve performance.
• Build relationships within the local community and strengthen presence across shifts.

Skills

Leadership

P&L / Financial acumen

Operations management

Staff development

Customer service

Communication

Change management

Scheduling

Education

Bachelor's degree in Business/Management

ServSafe certification preferred

Tools

ServSafe training

Job description

Industry: Convenience Retail / Foodservice

Employment Type: Full-Time

About the Opportunity

We are seeking an experienced General Manager to lead end-to-end operations for a high-volume, fast-paced convenience retail and foodservice location in Richmond, VA.

This is a critical leadership opportunity for a hands‑on operator who thrives in a 24/7 environment and has a passion for developing people, delivering exceptional customer experiences, and driving strong financial and operational results.

The General Manager will serve as the primary leader of the location, accountable for store profitability, customer satisfaction, operational execution, team engagement, and compliance. The successful candidate will establish a strong culture of accountability and service while developing future leaders and ensuring consistent execution across all shifts.

This is an exciting opportunity to join a well-established, rapidly growing organization with a strong reputation for employee development, customer service, operational excellence, and community engagement.

Key Responsibilities

• Own store performance and achieve or exceed financial targets, including sales, profitability, and key performance indicators.
• Analyze financial reports and P&L statements to identify trends, opportunities, and actions to improve profitability.
• Manage inventory, labor, expenses, waste, and other controllable costs to optimize store performance.
• Ensure operational standards for safety, service, quality, and efficiency are consistently met or exceeded.
• Maintain compliance with company policies, procedures, and applicable federal, state, and local regulations.
• Review audit findings, address performance gaps, and implement continuous improvement initiatives.
• Lead hiring, staffing, scheduling, onboarding, and workforce planning for a 24/7 operation.
• Recruit, coach, develop, recognize, and retain a high-performing team.
• Establish clear performance expectations and provide ongoing feedback and development opportunities.
• Ensure associates are properly trained to perform their roles safely, effectively, and in accordance with company standards.
• Foster an inclusive, collaborative, and engaging workplace built on respect, recognition, and accountability.
• Deliver an exceptional customer experience and respond effectively to customer feedback and concerns.
• Lead change initiatives and ensure successful implementation of new processes, programs, and business priorities.
• Collaborate with internal partners and leverage available company resources to improve store performance.
• Build positive relationships within the local community and strengthen the location’s presence.
• Maintain a highly visible, hands-on leadership presence across multiple shifts, including nights, weekends, and holidays.

Qualifications

• Bachelor's degree in Business, Management, or a related field preferred.
• Experience leading operations in retail, foodservice, convenience retail, or fuel environments.
• Demonstrated success managing hiring, training, performance management, and employee development.
• Experience with labor planning, scheduling, expense management, and resource allocation.
• Strong financial acumen, including experience analyzing P&L performance and driving financial results.
• Proven ability to implement change and deliver measurable operational improvements.
• Experience across multiple areas of store operations; foodservice experience is preferred.
• ServSafe certification preferred.
• Strong leadership, communication, coaching, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work effectively in a 24/7 operation, including nights, weekends, and holidays.
• Willingness to relocate is preferred.

What You’ll Bring

The ideal candidate is a people-first operational leader who combines strong business and financial discipline with an authentic commitment to developing others.

You should be comfortable leading from the front, making data-driven decisions, holding teams accountable, and creating an environment where associates can succeed and grow.

If you are energized by high-volume operations, enjoy developing talent, and want to make a meaningful impact within a growing organization, we’d like to hear from you.