General Manager

Alternative Medicine; Jennings (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Alternative Medicine is seeking a General Manager to lead a high-volume retail location in Jennings, LA. You will drive store performance, oversee inventory and operations, and foster a service-driven culture that delivers exceptional customer experiences.

The role requires hands-on leadership, strong communication, and a focus on KPI-driven results in a fast-paced environment. This position reports to regional leadership and supports cross-functional teams.

Qualifications

• 3+ years of leadership experience in retail, hospitality, consumer services, or similar customer-facing environment
• Experience leading teams and driving location-level business performance
• Strong experience in customer service and employee development
• Experience managing inventory, cash controls, labor, and day-to-day operating processes
• Ability to meet any background, licensing, or eligibility requirements associated with the position
• Flexible availability, including evenings, weekends, and holidays as business needs require

Responsibilities

• Lead hiring, onboarding, training, coaching, and performance management for store employees
• Build a high-performing and accountable team culture centered on service, collaboration, and results
• Establish clear expectations and provide consistent coaching and feedback
• Maintain strong communication across the team regarding priorities, goals, and business updates
• Model professionalism, ownership, and a customer-focused leadership approach
• Own overall location performance, including sales, labor, expenses, and operational results
• Translate broader business goals into clear and actionable plans for the store team
• Monitor key performance indicators and identify opportunities to improve results
• Evaluate local market trends and customer needs to support business decisions
• Maintain strong controls around inventory accuracy, shrink, and loss prevention
• Oversee daily opening, closing, and general operating procedures
• Manage cash handling, reconciliation, deposits, and reporting with a high degree of accuracy
• Ensure the location remains clean, organized, well maintained, and customer ready
• Identify facility or operational needs and partner with appropriate teams to resolve issues
• Ensure established policies, procedures, and operating standards are consistently followed
• Oversee receiving, inventory tracking, reconciliation, and product movement
• Maintain appropriate inventory levels and ensure product accuracy and presentation
• Establish strong operational controls and hold team members accountable to established procedures
• Partner with internal teams to support inventory accuracy, risk management, and operational consistency
• Maintain required records and documentation in accordance with company and applicable regulatory standards
• Champion a consistent, high-quality customer experience
• Lead by example in providing approachable, knowledgeable, and efficient service
• Build strong relationships with customers and the surrounding community
• Identify opportunities to improve service, accessibility, and the overall customer journey
• Effectively resolve escalated customer concerns when needed

Skills

Team leadership

Customer service excellence

Inventory management

Financial acumen

Operations discipline

Education

Bachelor’s degree preferred

Tools

Retail systems

Job description

About the Role

The General Manager is responsible for leading the overall performance and day-to-day operations of a high-volume retail location. This role requires a strong people leader with sound business judgment, operational discipline, and the ability to create a consistent, service-focused customer experience.

The General Manager will oversee team development, financial performance, inventory, operational execution, and customer experience while partnering closely with regional and cross-functional leadership. Responsibilities may evolve as business needs change.

Key Responsibilities

Leadership & Team Development

• Lead hiring, onboarding, training, coaching, and performance management for store employees
• Build a high-performing and accountable team culture centered on service, collaboration, and results
• Establish clear expectations and provide consistent coaching and feedback
• Maintain strong communication across the team regarding priorities, goals, and business updates
• Model professionalism, ownership, and a customer-focused leadership approach

Business Performance

• Own overall location performance, including sales, labor, expenses, and operational results
• Translate broader business goals into clear and actionable plans for the store team
• Monitor key performance indicators and identify opportunities to improve results
• Evaluate local market trends and customer needs to support business decisions
• Maintain strong controls around inventory accuracy, shrink, and loss prevention

Store Operations

• Oversee daily opening, closing, and general operating procedures
• Manage cash handling, reconciliation, deposits, and reporting with a high degree of accuracy
• Ensure the location remains clean, organized, well maintained, and customer ready
• Identify facility or operational needs and partner with appropriate teams to resolve issues
• Ensure established policies, procedures, and operating standards are consistently followed

Inventory & Operational Controls

• Oversee receiving, inventory tracking, reconciliation, and product movement
• Maintain appropriate inventory levels and ensure product accuracy and presentation
• Establish strong operational controls and hold team members accountable to established procedures
• Partner with internal teams to support inventory accuracy, risk management, and operational consistency
• Maintain required records and documentation in accordance with company and applicable regulatory standards

Customer Experience

• Champion a consistent, high-quality customer experience
• Lead by example in providing approachable, knowledgeable, and efficient service
• Build strong relationships with customers and the surrounding community
• Identify opportunities to improve service, accessibility, and the overall customer journey
• Effectively resolve escalated customer concerns when needed

General Expectations

• Operate effectively in a fast-paced and evolving business environment
• Maintain strong communication and partnership with regional and cross-functional teams
• Demonstrate sound judgment, ownership, and accountability for business outcomes
• Identify opportunities for continuous improvement across people, processes, and performance
• Perform additional responsibilities as needed to support the business

Qualifications

• 3+ years of leadership experience in retail, hospitality, consumer services, or a similar customer-facing environment
• Previous responsibility for leading teams and driving location-level business performance
• Strong experience in customer service and employee development
• Experience managing inventory, cash controls, labor, and day-to-day operating processes
• Ability to meet any background, licensing, or eligibility requirements associated with the position
• Flexible availability, including evenings, weekends, and holidays as business needs require

Skills & Attributes

• Strong leadership, communication, and interpersonal skills
• Demonstrated ability to coach, develop, and retain high-performing teams
• Strong business judgment and problem-solving capabilities
• High attention to detail and operational discipline
• Comfortable using retail systems, reporting tools, and standard business technology
• Ability to manage competing priorities and make effective decisions in a fast-moving environment

Equal Opportunity Statement

We are committed to fostering an inclusive workplace and making employment decisions based on qualifications, merit, and business needs.