General Manager

Workstream; Provo (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

Jamba in Provo, UT is hiring a General Manager to oversee store operations, lead the team, and drive sales while ensuring exceptional customer service and brand standards. This role focuses on P&L management, community involvement, and achieving regional targets.

The candidate will manage a high-performing team, develop staff, and execute store initiatives to deliver Whirl’d Class Service and results. Must be 21+, eligible to work in the United States, and willing to work 45 hours per week,

Qualifications

• Experience managing P&L and store operations.
• Ability to lead and develop a team.
• Strong customer service and community involvement.
• Availability to work 45 hours/week including evenings and weekends.
• Must be 21+ and eligible to work in the United States.
• ServSafe certification is a plus.

Responsibilities

• Manage store operations and drive financial results.
• Lead team members and shift managers.
• Execute brand standards and customer experience.
• Engage with the community and marketing initiatives.
• Ensure food safety and compliance.

Skills

Leadership

P&L management

Customer service

Team development

Marketing outreach

Communication

Education

High school diploma

Bachelor's in hospitality management

Tools

POS software

Microsoft Office

Job description

Are you ready for a Whirl’d Class Job at Jamba? Then join our smoothie squad!

Why go to work when you can come to Jamba! If you are an energetic and ambitious individual looking for a career with an organization that can give you the attention, success, and career satisfaction you deserve, join our team! We are seeking positive and outgoing people to manage the overall operations of a store, including team member leadership and development, sales performance, customer service, community involvement and execution of brand excellence. As part of our Whirl’d class team at Jamba, you will create and sustain a highly productive store environment by leading a team that delivers Whirl’d Class Service and Results.

Responsibilities:

As a General Manager with Jamba, you will manage Profit and Loss, store-level sales and drive financial results, maintain operational excellence and demonstrate exceptional leadership behavior. You will also create a store plan to execute regional and company initiatives and follow-up consistently to ensure that your store is on track to achieve great results.

ADDITIONAL RESPONSIBILITIES

• Utilizing financial tools and analyzing financial reports to identify and address trends and issues in store performance.
• Ensuring that all productivity numbers, sales and budgets are met.
• Reviewing business practices, determining the needs of customers and team members and identifying performance opportunities to create strategies that improve overall business performance.
• Training, coaching, counseling and disciplining team members and shift managers.
• Leading your team in the execution of Jamba standards to create excellent customer experiences.
• Recognizing outstanding work performance while providing necessary constructive feedback.
• Maintaining up-to-date knowledge of the store trade area and the surrounding community.
• Developing and maintaining positive relations with the surrounding community through effective marketing and sponsorship.
• Adhering to all company food safety, cash handling and operational policies and procedures and ensuring that all team members are in compliance as well.

Qualifications:

As a General Manager with Jamba, you must possess excellent written, verbal and hands-on employee management skills. Our ideal General Manager is an enthusiastic Jamba health and wellness brand ambassador with a vested interest in the community, a commitment to personal development, and an interest in learning about business operations. You must be able to influence the direction of your store and area stores, initiate community outreach through marketing and special events and drive superb customer satisfaction metrics.

ADDITIONAL REQUIREMENTS

• 21 years of age or older.
• High school degree or equivalent required; Bachelor’s degree or equivalent certification in restaurant management or hospitality preferred.
• Restaurant management, food service, outside sales and/or outdoor recreation retail experience preferred
• Minimum 1 year management experience, including Profit and Loss management.
• Availability to work 45 hours per week including evenings and weekends.
• Ability to drive and manage workplace change.
• Strong Profit and Loss management abilities.
• Computer literate and web-savvy.
• Proficiency with Microsoft Office Suite and POS software.
• ServSafe certified, a plus.
• Ability to stand, bend, scoop and regularly lift up to 40 pounds.
• Comfortable periodically working in temperatures ranging from 40° F to -10° F (walk-in cooler & freezer).
• Must possess a valid driver’s license.
• Must be eligible to work in The United States.
• Must agree to a background check.

Smoothie Influencers since 1990
Fantastic flavor is always in season and nothing beats feeling your best. For nearly 30 years we've brought the right, delicious ingredients to create whirl'd famous flavor. At our core, we're always evolving our menu to include more options with plant-based and no sugar added options noted in our menu. Whether you're looking for a treat or a pick-me-up, you'll find it here.