General Manager

Princeton University; Princeton (NJ); On-site; USD 123,000 - 144,000; Full time

Job summary

Princeton University is seeking a General Manager to launch a new campus dining operation, building a program and culture that welcomes students, faculty, and staff. You will oversee the dining program, hire and develop frontline teams, and work with the Executive Chef on menus and meal plans, while implementing changes from trends and sustainability goals.

You will report to the Associate Director and manage budgets, staff, and compliance across health, safety, and QA/QC.

Qualifications

• Bachelor’s degree in foodservice/hospitality management or equivalent.
• Minimum 8+ years of progressive leadership/management experience in hospitality/food service.
• Knowledge of New Jersey health department rules and regulations.
• ServSafe certification or ability to obtain/maintain certification.
• Experience managing in a union environment.
• Compliance with food safety, workplace safety and HACCP policies.
• Ability to build a cohesive team and implement policies to maintain service standards.
• Demonstrated leadership to influence teams, drive results, and foster a positive work environment.
• Flexibility to work evenings, weekends, and holidays.
• Knowledge of computerized food production systems and Microsoft Office Suite.

Responsibilities

• Respond quickly to changing business needs and priorities.
• Provide excellent customer service and suggest dining improvements based on feedback.
• Develop and implement innovative programs for food production, distribution and sustainability.
• Support and/or work in other Campus Dining units as assigned.
• Recruit, train, schedule, and manage staff for the unit.
• Collaborate with union leadership to deliver services campus-wide.
• Maintain sanitation and safety standards; oversee QA/QC and safety programs.
• Address safety concerns and coordinate with EHS for training.
• Manage unit-level financials including budgets, costs, purchasing, inventory, payroll and accounting.
• Collaborate with Campus Dining and university finance for budgeting and resource stewardship.
• Plan and execute large campus events; support sustainability and wellness initiatives.
• Lead change and continuous process improvement; perform other duties as assigned.

Skills

Regulatory knowledge NJ health

Union experience

Team leadership

Flexibility in schedule

Food safety policies HACCP

Computerized food production systems

Leadership abilities

Education

Bachelor’s Degree in Foodservice/Hospitality Management or equivalent

8+ years leadership/management experience in hospitality/food service

Tools

Microsoft Office Suite

Job description

Overview

As Princeton University prepares to open its newest residential college, we are seeking an accomplished General Manager to lead the launch of a new dining operation. This is an opportunity to build a program from the ground up and shape a distinctive culture and experience that extends well beyond the meal, creating a welcoming dining community where students, faculty, and staff can connect and belong. Working closely with Campus Dining leadership, the General Manager will bring strong operational expertise, a commitment to developing high-performing teams, and a passion for creating exceptional dining experience.

Reporting to the Associate Director, the General Manger oversees all aspects of the dining facility and is responsible for hiring, training and management of frontline associates. In collaboration with the Executive Chef, the General Manager will oversee the dining program including the dining menus and meal plans. The General Manager has a robust operational background and an understanding of how to identify, develop, and implement changes resulting from food service trends, culinary objectives, and sustainability practices. This position assists in fostering the strengths of each team member and broadening perspectives to execute an exceptional culinary program to meet and exceed customer expectations.

A cover letter is required for full consideration.

Responsibilities

• Respond quickly to changing business needs and priorities and to balance strategic thinking with tactical implementation.
• Provide excellent customer service to guests and recommends improvements in dining and services based on patron’s feedback.
• Assist in developing and implementing innovative programs that support food production, preparation, distribution, and sustainability.
• Supports and/or works in other units within Campus Dining as assigned.
• Responsible for recruitment, training, scheduling, and performance management of staff for the unit.
• Work effectively and collaboratively with team members and union leadership to ensure effective delivery of services to the campus community.
• Maintain standards of sanitation and safety in compliance with health and safety regulations. Oversee implementation of Quality Assurance / Quality Control (QA/QC) and safety programs for the unit.
• Ensure a safe work environment through addressing safety concerns to eliminate hazards; investigates and reports incidents, enforces safety work rules and procedures, and works with Environmental Health and Safety (EHS) to provide training programs.
• Responsible for unit-level financial performance, including operating budgets, food and labor costs, purchasing activity, inventory controls, billing, payroll, and accounting procedures.
• Partner with Campus Dining administrative and finance teams to support budget planning, forecasting, reforecasting, and responsible stewardship of university resources.
• Plan and execute large-scale university events including reunions and commencement.
• Support Campus Dining and University Services initiatives, including sustainability and wellness, and events.
• Demonstrate initiative in leading change and continuous process improvement.
• Complete other duties as assigned.

Qualifications

• Bachelor’s Degree in Foodservice/Hospitality Management or equivalent.
• A minimum of 8+ years' progressive leadership/management experience in hospitality or food service industry.
• Knowledge of New Jersey State health department rules and regulations.
• ServSafe certification or ability to obtain and maintain certification.
• Experience managing in a union environment.
• Ensure compliance with all state, local, and university food safety, workplace safety, and Hazzard Analysis Critical Control Points (HACCP) policies and procedures.
• Ability to build a cohesive team and implement policies and procedures to maintain standards of service.
• Demonstrated strong leadership skills with the ability to influence teams, drive results, and foster a positive work environment.
• This position is an essential personnel role requiring the ability to work flexible schedule including evenings, weekends, and holidays.
• Knowledge and experience with computerized food production systems.
• Proficiency in Microsoft Office Suite.

Physical Requirements:

• Stand or walk up to 2 hours at one time for a total of 6-8 hours per day;
• Sit for no more than 2 hours during an 8 hour day;
• Lift or carry up to 30 pounds frequently (34 – 66% of the workday);
• Lift or carry up to 50 pounds occasionally (less than 33% of the workday);
• Push or pull using forces up to 50 pounds occasionally (less than 33 % of the workday);
• Frequently use hands for simple grasping, fine manipulation, pushing or pulling with forces up to 30 pounds (34 – 66% of the workday);
• Bend, squat, kneel, climb stairs, reach overhead, lift overhead occasionally (less than 33% of the work day);
• Lift up to 30 pounds in a range of motions from floor to overhead; lift 50 pounds in a range of motions from floor to chest height;
• Work under a range of temperature conditions (e.g., kitchens, walk-in refrigerators and freezers, etc.);
• Possess physical agility, full range of motion, and ability to maintain balance.

Princeton University is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly.

If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above.

The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information.

Standard Weekly Hours

36.25

Eligible for Overtime

No

Benefits Eligible

Yes

Probationary Period

180 days

Essential Services Personnel (see policy for detail)

Yes

Physical Capacity Exam Required

Yes

Valid Driver's License Required

Yes - Car

Experience Level

Mid-Senior Level#LI-GR1

Salary Range

$123,000 to $144,000