General Manager

Apex Service Partners; Portland (OR); On-site; USD 100,000 - 150,000; Full time

Job summary

A leading home services organization seeks a General Manager in Portland to oversee operations and drive growth. This role demands experience in management, a growth-oriented mindset, and a focus on delivering exceptional service. The General Manager will be pivotal in shaping the company’s culture and operational excellence while enjoying strong compensation and benefits.

Benefits

Medical benefits

Dental benefits

Life insurance

401k matching

Annual bonus potential

Qualifications

• 3+ years of management/supervisory experience
• P&L experience preferred
• Experience with Skilled Trades respected

Responsibilities

• Increase key metrics including revenue and customer satisfaction.
• Deliver high-quality service through training and accountability.
• Develop measures to teach and increase employee retention.

Skills

Communication

Critical Thinking

Organizational Skills

Education

Bachelor’s degree or equivalent

Job description

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Overview

The General Manager will oversee all aspects of a location’s day-to-day operations; the individual will drive growth, performance metrics, create culture and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same. In addition to full P&L ownership, the General Manager is responsible for capturing a major MSA through organic growth and potentially leading additional M&A activity.

This is a unique entrepreneurship opportunity to take the “path less traveled.” Your ability to drive growth within the business, navigate a successful acquisition, and build a culture of customer excellence and employee satisfaction will lead to a long-term career with significant opportunities with strong income for you and your team. We seek capable people because these individuals can have an expedited path to lead significant organic growth initiatives and even be involved with additional M&A activity to rapidly expand. Experience in the trades is not necessary; General Managers receive an intensive program with one of our most successful service businesses before they assume the senior leadership role.

Apex Overview

Apex Service Partners has been founded through the acquisition of multiple leading home services businesses providing HVAC, plumbing, and electrical services. This fragmented industry is dominated by small and founder-owned businesses; these entrepreneurs have spent decades building companies respected as essential services in their communities. Our strategy is to execute significant organic growth initiatives and high-frequency M&A.

This decentralized roll-up strategy requires visionary, people-focused, financially savvy business leaders who will grow their businesses both organically and inorganically through add-on acquisitions. The opportunity to bring best-in-class business practices is significant.

Job Overview

This leadership role is suited for a strong competitor who excels in a fast-paced environment, driven by seizing opportunities in an industry many overlook; our leaders are career contrarians with strong character and vision. The ideal candidate will be able to consider strategic, financial, and operational capabilities with a high level of emotional intelligence to help create a healthy, growing organization.

Key Responsibilities

• Increase key metrics including revenue, sales conversion percentage, average invoice, employee retention, customer satisfaction, and maintenance subscription plans.
• Deliver “gold standard” of service and quality through training, accountability, and metrics.
• Develop culture, systems, and measures to teach and train industry-leading staff, increasing eNPS and retention at all levels.
• Build a culture of purpose among the management team.
• Make a difference for our people and communities, helping impact the middle class through expansion of employment opportunities.

Candidate Requirements

• Bachelor’s degree or equivalent
• 3+ years management/supervisory experience, P&L experience preferred
• Experience with or respect for Skilled Trades and/or similar industries
• Strong communication and organizational skills
• Ability to apply critical thinking, risk analysis, and develop solutions
• A leader of character
• Inspires “followership” among team members

Compensation

• Very competitive six-figure base salary plus annual bonus, with strong upside based on performance and expansion.
• Benefits include medical, dental, life, and 401k matching.

Values

• Embrace a Growth Mindset
• Stay Scrappy, Have Fun
• Improve through Collaboration
• Be Fact Based & Metric Driven

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Consumer Services

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