General Manager

Crash Champions; Pittsburgh (Allegheny County); On-site; USD 75,000 - 136,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to lead a high-performing team in a fast-paced collision repair environment. The role involves overseeing shop operations, ensuring quality standards, and fostering a collaborative team culture. With a commitment to excellence, this position offers a chance to make a significant impact while benefiting from competitive compensation and comprehensive benefits. If you have a passion for leadership and a background in the collision industry, this is an exciting opportunity to grow and thrive in a supportive environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Qualifications

• High-level knowledge of insurance procedures for various carriers.
• Ability to lead and work collaboratively to meet objectives.

Responsibilities

• Manage shop throughput and production quality to meet KPIs.
• Assign repair jobs and support teammates during peak times.

Skills

Knowledge of Collision Industry

Decision-making

Problem-solving

Leadership

Estimating Software (CCC ONE)

Computer Proficiency

Tools

CCC ONE Total Repair Software

Job description

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

• Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs

• Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint

• Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed

• Monitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety

• Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave

• Manage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements

• Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimates

• Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities

Qualifications

• Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers

• Aptitude in decision-making and problem solving

• Ability to lead and work collaboratively with others to meet shared objectives

• Demonstrated ability to meet deadlines and achieve successful results

• Proficient knowledge and use of estimating software, CCC ONE Total Repair Software

• Proficient with Computers and other technology

• Valid driver’s license required

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Group Life Insurance

• Disability Insurance

• 401k Retirement Plan with match

• Referral Bonus (“Crash From Crash”)

• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

Submit a Referral

Posted Min Pay Rate USD $75,000.00/Yr.

Posted Max Pay Rate USD $135,750.00/Yr.

ID 2025-13573

Category Operations Management

Position Type Regular Full-Time

Location : Postal Code 15205

Location : Address 55 Crennell Avenue

Remote No

Posted Min Pay Rate USD $75,000.00/Yr.

Posted Max Pay Rate USD $135,750.00/Yr.

Prioritization Tier 2 – Staffing Needs