General Manager

HHM Hospitality; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Paid Time Off

401k Match

Life Insurance

Travel Discounts

Commuter Benefits

Bonuses & Incentives

Professional Development

Tech Reimbursements

Job summary

HHM Hotels is seeking a General Manager for Hotel Joinery, Pittsburgh. Lead and inspire a diverse team across front office, housekeeping, and maintenance to deliver outstanding guest experiences while driving profitability and quality.

You will set performance standards, mentor leaders, and implement service excellence. The role emphasizes revenue optimization, cost control, and staff development within a dynamic hospitality environment.

Qualifications

• Leadership experience guiding diverse teams
• Guest experience focus with service standards
• Strong financial management and budget tracking
• Operational oversight of hotel departments
• Commitment to staff development and succession planning

Responsibilities

• Lead, inspire, and mentor the hotel team to deliver exceptional guest experiences
• Set clear expectations and provide guidance to achieve top performance
• Develop and execute strategies to maximize revenue and manage expenses
• Oversee front office, housekeeping, and maintenance for seamless operations
• Foster continuous learning and professional development for staff

Skills

Leadership

Guest Experience

Financial Acumen

Operational Excellence

Employee Development

Education

Bachelor’s Degree in Business or Hospitality

Previous hotel management experience

Job description

Overview

Opportunity: General Manager

Direct and inspire hotel operations to curate unforgettable guest experiences, elevate interior craftsmanship, and drive sustainable profitability at Hotel Joinery.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focus

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.