General Manager

Crash Champions; Pittsburgh (Allegheny County); On-site; USD 75,000 - 136,000; Full time

Job summary

Join a rapidly growing, founder-led company that champions people and delivers exceptional collision repair services. As a key player in a dynamic environment, you will oversee shop operations, ensuring quality and efficiency while supporting a dedicated team. Your expertise in the collision industry and leadership skills will help drive production goals and foster a collaborative atmosphere. With a commitment to superior service and a focus on employee development, this role offers a unique opportunity to make a meaningful impact in a thriving organization. Embrace the chance to grow with us and help shape the future of collision repair.

Benefits

Medical, Dental, and Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Qualifications

• Strong knowledge of collision industry and insurance procedures.
• Proficiency in estimating software and technology.

Responsibilities

• Manage shop operations to meet revenue goals and KPIs.
• Support teammates and manage daily production flow.
• Conduct interviews and coach team members.

Skills

Collision Industry Knowledge

Decision-Making

Problem-Solving

Leadership

Collaboration

Deadline Management

Estimating Software Proficiency

Computer Proficiency

Tools

CCC ONE Total Repair Software

Job description

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair services in the U.S. The company also operates the Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, servicing customers at more than 650 state-of-the-art locations across 38 states. Founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert, our vision for over 25 years has been anchored in the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

• Meet or exceed location revenue goals and KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure high throughput, quality, and efficiency, surpassing KPIs.
• Labor assignment and production management: Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint.
• Teammate support: Support teammates during peak times by assisting with customer reception, vehicle check-in, and estimate writing as needed.
• Monitor and attain production goals and standards: Ensure repairs meet Crash Champions and I-Car quality standards, are billed correctly, and PPE protocols are followed for safety.
• Complete shop payroll and staffing: Ensure adherence to punch-in/out guidelines, manage PTO, vacation, or leave, and process payroll timely.
• Manage daily production flow: Communicate with team members to ensure smooth production and timely delivery.
• Write DRP-compliant estimates: Complete estimates after full disassembly, update estimates as needed, and finalize them.
• Team acquisition, coaching, and development: Understand role requirements, conduct interviews, hire suitable candidates, and provide performance coaching and growth opportunities.

Qualifications

• Knowledge of collision industry, including insurance procedures and carrier requirements.
• Aptitude for decision-making and problem-solving.
• Ability to lead and collaborate effectively.
• Proven ability to meet deadlines and achieve results.
• Proficiency in estimating software, specifically CCC ONE Total Repair Software.
• Proficient with computers and technology.
• Valid driver’s license required.

Benefits

The company offers the following benefits, subject to eligibility and annual updates:

• Medical, Dental, and Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation. The actual offer will depend on factors such as knowledge, skills, experience, certifications, and qualifications.

Pay Range

Minimum: USD $75,000.00 per year

Maximum: USD $135,750.00 per year